���˿���

The hospitality industry has many types of customer, all with different needs. Therefore, it is important that you know how to cater for them.

Babies and young children

• Bottle warmer/ microwave to heat baby food.
• Baby listening service to allow the parents to relax and unwind.
• Provide a children’s menu with healthy choices and child sized portions.
• Offer suitable eating area with low level tables and chairs to make the experience more pleasurable.
• Supply safe and clean baby seats so that babies are held securely in place allowing parents to relax.
• Bring children's orders quickly so they do not have to wait too long and get restless.
• Include colouring books and pencils to keep children occupied whilst they wait for their food or after they have finished.
• Provide a children’s entertainer for Sunday lunches to keep children amused.
• Have a set family meal time so that other diners are not disturbed and families can relax with other families.
• Train staff to engage with the children to provide a friendly and welcoming atmosphere.

Teenagers

• Provide a games/recreation room with table tennis, table football etc. for teenagers to join with others their own age or get away from adults and unwind.
• Provide PC and Wi-Fi areas for teenagers to access internet and keep in contact with their friends.
• Provide a teenage club where staff organise activities to keep them occupied.
• Provide a recreational room/area.
• Provide evening entertainment, like a film to keep young people occupied
• Designated times allocated for teenagers to use the leisure facilities, like a swimming pool, to make their stay more enjoyable.
• Provide books/games suitable for teenagers to borrow.

Older people

• A suitable diet as elderly people may have difficulty chewing or digestive problems so this needs to be considered when planning their meals.
• Leisure facilities like a bowling green to allow the guests to take part in therapeutic exercise.
• Spacious bedrooms/bathrooms with specialised equipment installed such as grab rails in bathroom to avoid accidents.
• Rooms on the ground floor to reduce the amount of stairs needed to access room.
• Porter to carry their luggage to the bedroom to avoid guests lifting heavy objects.
• Providing large print of hotel literature for easy reading.
• Arrange taxis to help the guests get to their destination with ease.
• On site carers to support and assist with daily activities.