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Hospitality is a worldwide industry which has become one of the biggest employers in the world, requiring a wide range of skills.

Within the hospitality industry there are many outlets that provide food, drink or accommodation. Each of them will have a number of departments that must work together to ensure the business runs efficiently.

Star rating is a method of grading accommodation to help customers make a choice that best suits their needs and budget.

There are many roles within hospitality. The type of job that will interest you will depend on a range of factors including lifestyle or career progression.

Food choices made in restaurants or fast food outlets are up to the customer but the hospitality industry also has a responsibility to make healthier options available.

In the hospitality industry, staff responsible for menu planning must have a sound understanding of nutrition.

Interpersonal skills are crucially important in building and maintaining relationships between both staff and customers and staff across departments.

The hospitality industry has many types of customer, all with different needs. Therefore, it is important that you know how to cater for them.

The hospitality industry is a service industry, however it does provide both products and services to customers. Products are items sold by a hospitality outlet. Services are provided to meet the needs of the customer and to improve their experience.

Customer care is an essential part of any hospitality business. Customers provide income, and help make the business profitable.

A complaint is when a customer expresses their dissatisfaction at the quality of products or standard of service that has been provided. Most businesses have a procedure in place which explains what to do when a complaint is made.

Communication can be written, verbal or non-verbal. All of these methods require different communication skills to ensure that information exchanged is accurate and understood.

The hospitality industry worldwide spends millions on marketing. Marketers need to know what factors make customers choose a specific service and are continually researching to ensure campaigns are targeted at the right customer.

To ensure that customers enjoy their hospitality experience, they must feel safe. Employees must also feel protected so they can carry out their job efficiently and there are a number of laws that protect all parties.

By law, outlets must display the menu at or near the entrance so potential customers can study it before deciding to eat there. Many businesses now make the menu available to view online to attract business.