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Some customers may have a disability and it is important that staff treat these customers with dignity and respect to ensure they do not feel patronised or inferior.

Disabilities can occur in the form of a physical condition or special consideration required to meet their dietary needs. Examples of how to cater for their needs:

• If a customer has a hearing impairment, staff should speak slowly and clearly.
• If a guest had a sight impairment, large print hotel literature should be provided.
• Ensuring that the customer’s dietary needs have been met by offering a suitable menu and signposting allergens.

^{Hospitality outlets should provide disabled facilities where possible.}

To meet the needs of guests with mobility issues there should be:

• Disabled parking to reduce distance to hotel entrance.
• Wheelchair ramps to aid access around hotel.
• Automatic doors to enable guest to enter the hotel.
• Adapted bedroom including special levels for wash hand basin, toilet, sockets and light switches.