BT charges for cash
Posted: Sunday, 11 February 2007 |
Comments
Bt told us that the hub for Boys PC thingy, would be £30, then took £48 out of herselfs account ( notice that it's herselfs account and not mine, there's never much in mine for them to take ) and did the exact same, just credited her account. The Hydro overcharged me £150 a few years ago and tried to do the same thing, however I demanded, a cheque in the post or I'd get in touch with my lawyer, who would take over the debt and then charge interest. I got a cheque and an apology from them quite quickly, which was good as I was only bluffing. These big companies are not interested in us little people.
Tws from the croft lewis
This is disgraceful. One should have the right to pay how one wants. I am now in dispute with BT because they say I didn't tell them when I moved but they cancelled the telephone but not the broadband and have taken 3 payments of £15.99 and all they say is that I didn't tell them. Well if I didn't tell them how come they sent me a final bill and started a new line? My step-daughter has also just had them take out a direct debit payment which was too much and so the bank bounced it and charged her £35 but BT are still saying she is in the wrong. We use AOL for telephone calls and broadband and they are excellent. All the best to you Island Threads
newfies from Quarff
There used to be a joke that, to pay cash, you had to show 2 IDs. It may come to that yet. I NEVER give anyone permission to have automatic monthly withdrawals from my accounts. I use the internet and pay by credit card (on the internet, to very few companies), but automatic withdrawal - at the very least not while the monarchy still holds (eh?!).
mjc from NM,USA
tws I have found a bluff lawyer threat can sometimes work too,
island threads from lewis
newfies I had problems with BT when I moved from Scalpay to Ness and had to contact Oftel to get it sorted I suggest you do the same if BT do not give you a refund, when you use aol do you still need that BT line?
island threads from lewis
Firstly I should say that I note OFCOM seeks to block BT customers from complaining about their outrageous introduction of charging for cheques, by steering website visitors to their decision that BT's charging is reasonable- which then denies us a website form to complain! Whether OFCOM agrees or not with BT it is thoroughly unreasonable to attempt to dissuade us from complaining OURSELVES to them about it (and then perhaps be able to say that not many people have complained?!). Many of us refuse to use direct debits because it puts someone else in some control over our bank accounts. Moreover, direct debits on utilities etc force us to leave an amount of money (a few hundred) in our bank accounts permanently for fear that we will miss seeing a bill and a direct debit will make us go overdrawn and subsequently be charged for this. Whereas if we are sent a bill to pay by cheque or cash, we can select from which account we wish to pay the bill from, having made sure FIRST it will not make us go into overdraft and be charged. I am certain Banks encourage people to use direct debits a) because with them there is a greater probability people will go overdrawn by carelessness/oversight and consequently be charged (as already explained) and b) the extra margin of cash left in current accounts by careful people to ensure direct debits don't make them go overdrawn the bank can use a proportion of which to gamble on the currency markets and therby make more "money for nothing" then they would otherwise have not done if people had left less in their current accounts. Banks don't keep their own and their customers money separate as many people believe, (see www.jamesrobertson.com). (You will also learn there how banks create (electronic) money OUT OF THIN AIR when they make mortgages and loans, on which they charge interest- so making guaranteed and huge profits for virtually nothing). I wonder if in the above ways BT is colluding with the banks so both of them can make even more silly profiteering out of us?. In summary I believe the £18 annual surcharge for paying by cheque to be outrageous and must be resisted by customers, pressure groups and OFCOM at all costs. Finally & MOST IMPORTANTLY may I suggest that people leave BT- IN DROVES- for the Post Office's Telephone account the terms of which I have just checked are not levying charges on people for paying by cheque or cash. Its charging is fairly similar to BTs (cheaper for certain calling patterns). Pick up a leaflet from the post office. I promise you I do not work for them I just want to hit BT for these OUTRAGES and Banks in the pocket where it hurts!
Anthony Harvey from London
thanks Anthony I will be picking up a leaflet from my post office and as I said at the being of the post many people like my 88 year old mother do not have a bank account and she is scared of the idea of having to learn to use one, pensioners like my mother do not have an option also people on benefits can’t get bank accounts as they do not ‘earn’ an income these people do not have a choice, the radio 4 presenters mentioned that it will hit the poorest members of society most.
island threads from lewis
When using aol you have to pay for a BT line rental and would presume its the same with the post office. As you say it will affect pensioners without bank accounts, people with credit rating problems - I'm sure I have heard that this is as high as 1 in 5 people because its so difficult to rectify a mistaken bad entry, as you say the people who can least afford it
newfies of quarff from Shetland
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