³ÉÈË¿ìÊÖ

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If the internet has an equivalent to the ticking metronome of Radio Leningrad for many bbc.co.uk is that reassurance.

Thankfully Radio 4 Long Wave did not go off the air at the same time.

Greatest support ticket title ever.

It's only a website!

Usefeul to have but the world turned nonetheless - there was no juddering halt.

There are people in Japan still homeless and searching for loved ones.

There are people in Libya (and other countries) fighting for their basic human rights.

Those put the loss of the ³ÉÈË¿ìÊÖ website(s) for a couple of hours into perspective.

No need for anyone (and I bet there will be some) to go overboard demanding public enquiries and the head of the DG.

I demand a full public enquiry and the head of the DG.

Thank you.

Whenever the ³ÉÈË¿ìÊÖ News website is unreachable, the first thing I do is head to CNN's website to see if something terrible has happened in the world.

Stephen: Like relying on CNN for news?

For me it's quite refreshing to know that internet gremlins even catch Auntie unawares occasionally.

Not sure what your techies told you, but your leading story about what happened contains a big error: "Users trying to get on to the ³ÉÈË¿ìÊÖ website on Tuesday evening from around 11pm to midnight were confronted with an error message, showing the ³ÉÈË¿ìÊÖ's iconic test card."

Your bbc.co.uk domain wouldn't resolve at all, which means it wouldn't display a custom ³ÉÈË¿ìÊÖ 'iconic test card' just as much as it wouldn't display any other page from your server. We just got a browser error page that the website couldn't be found.

I understand the solution was to switch the ³ÉÈË¿ìÊÖ off, wait 10 seconds, and then switch back on again?

@BenitoB
Yup, I was surprised to read that about the test card - I certainly didn't see one.

It was a DNS problem. All 4 of the bbc hosted name servers were unreachable. As a result there was no way to get an IP address for any ³ÉÈË¿ìÊÖ domain.

I was quite surprised as the IP addresses were in distributed net blocks so I assumed they were physically separated.

Is an hours outage really a problem? I've been impressed with the availability of web services from the ³ÉÈË¿ìÊÖ and it's that classic issue of people always complain about things when they are down and never congratulate when they are up and running. I'll bet it if you look at the availability of services they are better than 99.9% which is no mean feat given the complexity of the infrastructure that will support these web services. Give the lads a break, in IT, things break every so often with varying effects, as it was only an hour I'm sure there was huge dedication to get it sorted asap...

My hunch is that the outage was caused by thousands of former 648 kHz listeners in Europe trying to access the ³ÉÈË¿ìÊÖ player in order to listen to the World Service.

"oops"

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more wikileak hacker attacks anyone

Oh dear did it happen again? approx 19:00 on the 30th? I'm in Barcelona and had nothing for about on hour, same on Iphone and laptop.

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How we are conditioned by our expectations:

I read: Total outage of ³ÉÈË¿ìÊÖ websites
I saw : Total outrage of ³ÉÈË¿ìÊÖ websites

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These things happen, nothing is infallible, just as well ³ÉÈË¿ìÊÖ is not a nuclear powerstation.

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4. At 02:58am on 30th Mar 2011, magnificentpolarbear wrote:
It's only a website!

Usefeul to have but the world turned nonetheless - there was no juddering halt.

There are people in Japan still homeless and searching for loved ones.

There are people in Libya (and other countries) fighting for their basic human rights.

Those put the loss of the ³ÉÈË¿ìÊÖ website(s) for a couple of hours into perspective.

No need for anyone (and I bet there will be some) to go overboard demanding public enquiries and the head of the DG.

=======================================

How about a revolution then, to make sure that ³ÉÈË¿ìÊÖ has enough back up systems to never go down, but nothing overboard, just tanks & planes & not the full monty!!!

Oops... Perhaps I shouldn't have been so quick to blame my South African internet service provider for the poor service - thought it was one of the usual local incidences where we can't access international websites for a few hours at a time.. didn't even cross my mind that the ³ÉÈË¿ìÊÖ sites themselves may be at fault!

Debbie

I'm sure it's not for technical reasons, but why was the Fukushima thread closed to entries after a short, but busy time? (The one on climate change has been open, but dormant, for about a year).

I don't know why I ask really: the answer's fairly self evident to most people.

Have to say you are excelling yourselves.

Excising a post linking to a ³ÉÈË¿ìÊÖ online article about Government problems with internet delivery on a blog about ³ÉÈË¿ìÊÖ problems with, er, internet delivery as 'off topic', takes some rare doing.

I'd say the problems go beyond technical.

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I have been using the ³ÉÈË¿ìÊÖ/Kent webpage as my homepage for some time now (at least a coupe of years) and had notice quite a few good updates during that time.

However, I had been away from home for a few days and came back to the abomination that tries to pass itself off as the ³ÉÈË¿ìÊÖ Kent homepage.

What made you decide to wreck a wonderful webpage? I doesn't even refresh properly of update itself in any reasonable way. For instance, if I want an update on local weather, I have to go to the weather page.

Please reinstate the excellent homepage that came before this current mess. If not, then it's goodbye ³ÉÈË¿ìÊÖ website for ever.

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IShouldBeTheEditor wrote @ #5: "I demand a full public enquiry and the head of the DG."

I ask for the similar removal of the same bit of Steve Herrmann for the messy **** that has become HYS/Editors. (#20, #27 Censored).

here I introduced the word for prematurely removing an unwanted foetus - you know, a literary analogy.


Apparently if you ask for the ³ÉÈË¿ìÊÖ's Director General to have his head severed, this is OK, see #5.

³ÉÈË¿ìÊÖ Moderation/Censorship is a bit like the Spanish Inquisition - nobody expects them, nobody knows what the real rules of punishment involve, some escape scot-free, others are censored out of existence.
I guess serial censorship shows that Steve has friends in inquisitorial high places but it's OK for posters to request the head of the DG ( a bit biblical, though).

For God's sake, moderators, lighten up - it's only a blog!

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This comment was removed because the moderators found it broke the house rules. Explain.

There are words like mad population about Indians when mentioning the victory of ICC World Cup in the ³ÉÈË¿ìÊÖ Scrooling News.Can we Say you English people are mad About foot ball so that mad English poulation (!).It is one of your So called mad English men Started playing Cricket You Know?!.A global News Channel LIke ³ÉÈË¿ìÊÖ Shouldnot use these kinds of words.Regards.
Raaj
India

What Ecclefechan good is it having a blog on technical problems if we can't post, as I find?

.


You may have Total Technical Breakdown, but you have a much more FUNDIMENTAL PROBLEM.


Why have a Have Your Say that nobody can contribute to? Like today, 4 April, 2011.

How can you call it "Have Your Say" when that’s exactly what we cannot do?

You have destroyed this site, it was better in the past, by no means perfect - but now it is totally worthless.

You have HYSs running well past their end-dates,
whilst *most* popular subjects are not covered at all.

What you have done to it is a total disaster.

From something that was the envy of many other media-related, similar systems, you have reduced it to total rubbish.

You should be ashamed of yourselves and you should have your monopoly in terms of Licence Fees removed from you, to allow competition in this area.
I know others could do much, much better than you are doing now.

I've always been a supporter of the ³ÉÈË¿ìÊÖ but this is the last straw for me.
Your HYS is a total, abysmal failure.

I will support further withdrawal of (our) public funding because of the unforgivably poor service you are now providing.

Why have you not listened to the acres of criticism and freely-given counselling on your key areas of weakness (many)?

When we give you on-line guidance, the least you can do is acknowledge it and incorporate such guidance as is sensible – and there are hundreds of contributors with high levels of professional knowledge who KNOW what sort of service they prefer.

Whether you like it or not, you are held to account- you, Steve, and all the other ‘Editors’ that are responsible for this signal and continuing failure.

I really think the time has come for those of you that are responsible for this mess that ³ÉÈË¿ìÊÖ Online has become, to consider your positions.


[*** These comments are a synthesis of many posted comments - THEY ARE IMPORTANT.]


And for God's sake, Moderators, try to do something more than just brain-dead censoring - COLLECT the file of comments on this DISASTER and put it in the hands of the Senior Executive.



.

Let me share, I've experienced this difficulty and it made me turn to twitter for a very first time, in real time. I've thought, look I've just read how ³ÉÈË¿ìÊÖ wants some sort of spearheading with its @³ÉÈË¿ìÊÖBreaking Twitter account and now I'm looking at it as it explains ³ÉÈË¿ìÊÖ's breakdown. I've thought, by the tweeting nightingales, even if it isn't some wacko's commercial stunt its marvelous happening.

It also made me examine twitter more closely… stream of thoughts. It would be fun to have one of those state of the art analytical algorithms to analyze all that.

'Full technical debrief', that should be interesting too.

Gone are the days where you could get away with a little bit of down time! Its amazing how fast news of this type of thing spreads with Facebook etc.

The latest stats show the UK now has nearly 29 million Facebook users!

What is happening with the near total loss of comment threads on ³ÉÈË¿ìÊÖ blogs last night and still the same now?

Are the technical problems still persisting - it seems that on certain editor blogs posts (e.g. on Alistair Burnett's latest post) the commenting does not seem to be working (keep getting the message "We're having some problems posting your comment at the moment. Sorry, we're trying our best to fix it")

It's been three days since I've been able to post to Mardell, Harding, or Peston.
I can't tell you how frustrating this has been because I do give thoughtful analysis to each submission that I make and to watch them circle the brink and eventually become untimely is rather despairing.
I don't know what's wrong, but I deleted another three comments from my drafts' file this AM.
I'm exasberated. I really enjoyed reading the blogs, thinking about my input and making an intelligent submission, but I can't see wasting my time on comments that are going nowhere.

How do you define Network Problems ?

The ³ÉÈË¿ìÊÖ site seems to be crawling today - too many searches on Osama's death on the news? Also it seems the commenting on these blogs is also just working intermittently (keep getting a message stating that there has been an error submitting your comment in a little pink box above the comment box after I click on post) and you're unable to edit the comment box to copy the message to retry either - I've lost a couple like this, this afternoon already...

OK folks it's time I owned up - after bidding on - and failing to get any of my 20,000 2012 Olmpic tickets I happened to mention - in a kind of off-hand, apropo of nothing kind of way to that nice Mr Cable Guy, about becoming an 'Any Willing Provider' of internet servers on behalf of the Beeb ... using my trusty old Dual 2.4GHz laptop as the server ... next thing you know my modem is indulging in a major freak-out, go figure that one, so I fail to understand how this could have in any way have originated 'the problem' as a bloke in Abbottabad assured me he had been using this very set-up for at least 5 years via an old MILSTAR II satelitte link (although he has recently been oddly abscent from ICQ and Skype).
While we are monitoring the Beeb's every bowel movement, "quis custodiet ipsos custodes?" ... quis custodiet ipsos
custodes? Ans, not me. I get my reliable internet national news from CBC ... not ³ÉÈË¿ìÊÖ!

i do not appear to be able to access my postings,can you put it right for me.it is only a broblem on the original HYS site,would be greatfull..any chance of returning to the HYS in its original format?? pretty please??

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