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³ÉÈË¿ìÊÖ iPlayer help
- 1 Oct 07, 11:54 AM
The ³ÉÈË¿ìÊÖ’s iPlayer website and software, that enables users to download and watch programmes broadcast in the last seven days, is a complex bit of kit. Throw in the fact that it is still in beta testing, and that no two computer set-ups are ever the same, and there is plenty of scope for things to go pear-shaped. So if that happens, where can you turn?
The ³ÉÈË¿ìÊÖ has just revamped the search tool for the iPlayer Help pages, to ease your journey along the path of enlightenment. You can now check out a list of the most popular questions. Or use the intelligent search facility that offers improved accuracy for the answers.
One question we often hear asked, is how to get subtitles to work when the iPlayer is in Full Screen mode. The answer is that you need to change the settings on the media player to display subtitles, and a step-by-step guide to do that is provided.
Perhaps most importantly of all, you can now rate the quality of the answer you receive. Where instructions to fix an issue are complicated – like changing the settings on the media player – there is always the danger that those instructions won’t be crystal clear to everyone. Supplying the ³ÉÈË¿ìÊÖ with feedback will help them to give better answers in the future.
I’ve seen enough beta test websites to know that support can be thin on the ground. Ways of giving feedback often doesn’t extent beyond providing an email link. So if you are having problems getting the iPlayer up and running, why not check out the enhanced help facilities.
The ³ÉÈË¿ìÊÖ is not responsible for the content of external internet sites
°ä´Ç³¾³¾±ð²Ô³Ù²õÌýÌý Post your comment
Hi,
For some reason my password doesn't work - keeps saying its too short!!
Any ideas how to make it work - i've not changed it from the original email i received!!
my username is qanLpnVSR
Thanks
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www.bbc.co.uk/iplayer page takes ages to load (>5 mins).
Killing the kservice allows page to load instantly..
What is this rubish kontiki service and how do I get this (virus) off my computer?
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I am trying desparately to install and use iplayer. As far as I can see I have downloaded and install it, but it gives me a "Delivery Error" when I try and download a programme to see later. Please can you tell me what this message means and what I need to do.
Sorry but have tried going on your message board and it will not let me post a help message. Even the email link about failed. If only I could get the iplayer sorted.
Your sincerely
Dr N Beacham
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I have managed to download programmes whilst at home. Now I am in an office and I get a 'Delivery Error'. Is there a fault or is it because I am in my office. My settings on my computer are correct and I have made it an exception in my security settings. If there is a problem with it being in my office then what do I have to do to to correct it?
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I tried to send this from the iplayer help section but get a server error on two machines.
I have tried to play files downloaded from iplayer on a vista machine, both in WMP and Real player. I get an error each time. The SAME file when transferred to my XP machine, will play OK. I know I Had to do something with DRM on XP, but cannot find out what to do on vista?
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