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External factorsCompetitive factors

Businesses can鈥檛 control external factors but must respond to them. These political, economic, social, technological, environmental and competitive factors are represented by the acronym PESTEC.

Part of Business managementUnderstanding business

Competitive factors

Competitive factors cover how businesses who offer similar products or services affect each other. This includes:

A half-price sale sign
Image caption,
Reducing prices can give a business a competitive advantage

Imitators

When a successful product is introduced, rival organisations will often respond by trying to undercut it by quickly producing cheaper alternative versions which will affect the sales of the existing company.

Price wars

Companies may start a in order to:

  • gain customers
  • increase market

A price war happens when companies compete for customers by dropping their prices below the rate of their competitors. This can mean:

  • customers get the goods and services they want at lower prices
  • prices drop so low that none of the competing companies can make much of a profit on the goods

The size of the competitor may also affect a business. For example:

  • a small furniture shop may find itself in trouble if a new IKEA open up near it
  • IKEA can buy their supplies and manufacture products in bulk, which reduces costs
  • they can pass on these cheaper prices to customers

Loss leaders

Supermarkets have a competitive advantage over smaller grocery stores as they are able to offer to attract customers. This is when goods or services are advertised and sold at below cost price. Its purpose is to attract customers into the supermarket on the assumption that they will go on to buy other products at full price.

Large supermarkets are able to deal with these losses because they are small amounts compared to the business鈥檚 overall profits. A small grocery may struggle to balance additional costs like this.

Product differentiation

Businesses can become more competitive by making products that stand out from the competition in terms of price, quality or service. This is called . Methods of creating product differentiation include:

  • establishing a strong (personality) for a good or service
  • making the of a good or service clear. For example, opening a chain of discount shops with the tagline Quality items under a pound
  • other competitive factors, such as a product having a better location, design, appearance or price than rivals