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The team comes to the aid of customers who feel they are fighting a David and Goliath battle, including one single mum landed with an £86,000 repair bill after a burst pipe devastated her new home and her insurer refused to pay out.

Also, the broadband firms who failed to make switching simple – leaving some customers running out of patience. In the advice clinic, the team helps one woman forced to cook Christmas dinner on a camping stove when two brand new cookers broke down.