成人快手

A Llanelli businessman who鈥檚 made a fortune from controversial call centres is being investigated after failing to return deposits to consumers.

Grant Evans, who is well known in the town for driving top of the range sports cars, runs two businesses 鈥� Consumer Credit Services, also known as CCS, and Claim Compensators 鈥� both currently operating out of the Grange in Llanelli.

X-Ray has revealed how the companies cold call customers to sign them up for a service to reclaim mis-sold Payment Protection Insurance.

Customers pay a deposit of up to 拢239.99 on the understanding they get a 14 day cooling off period to change their mind and that they鈥檒l get their money back if their claim fails.

But X-Ray found many customers have struggled to get their cash back 鈥� and Trading Standards have also given Mr Evans a list of customers who need to be paid back.

Customers have told the programme how they have been 鈥渇obbed off鈥� when they rang the company.

One customer, Karl Higgins from Wrexham, was called by the company at home in January. He told us, 鈥淭hey said whatever happens I would not lose out. I said that鈥檚 fair enough then. He said you are on a winner from the start.鈥�

But when he decided to cancel he was told he would have to wait until April for a refund 鈥� and even then it did not arrive.

Another customer, Nigel Caseley from Bristol, agreed to sign up with Claim Compensators but he tried to cancel after seeing bad reviews of them on the internet.

He said, 鈥淭hey said they couldn鈥檛 issue refunds because their refund machine was not working and hasn鈥檛 been working for a couple of months.鈥�

CCS had its Ministry of Justice licence suspended in January 鈥� but it was returned in May on condition the company did not take deposits upfront.

But there are no such restrictions on Claim Compensators, which operates out of the same office and shares Mr Evans as a director. X-Ray has also discovered that both companies were using the same sales script.

The Ministry of Justice has been investigating the company for at least five months 鈥� but has done nothing to restrict its operations.

Mr Evans says his business problems are due to banks who withdrew facilities from his companies. He says this is because his companies are trying to reclaim money from banks on behalf of consumers 鈥� and the banks don鈥檛 like it. He has repaid deposits for Mr Higgins and some other consumers whose cases have been highlighted by the programme. However, in other cases he says the money is stuck with banks who are refusing the release it.

He also claims that many consumers, including Mr Caseley and Mr Higgins, failed to follow proper procedures when claiming refunds.

Consumers who think they have been mis-sold Payment Protection Insurance can reclaim the money themselves without paying commission to claims management companies. There are a number of helpful online guides.

Some are these are: