Keep calm about Cahoot
UPDATE 1.10pm.
This statement has been sent by Cahoot's top boss Matthew Timms:
"We apologise that cahoot.com was unavailable yesterday and today (Wednesday 15 and Thursday 16th October).
"The site will shortly be up and running and you will be able to see any transactions you made up until 7.30am yesterday (Wednesday 15 October). Any transactions on your account made after that time will have been actioned but may not display yet so please don't worry. These should be updated over the next 24 hours. Any payments set up to go yesterday or today should be processed as usual.
"Please bear with us as we bring the website back up and running. We are working as quickly as possible to do this.
"Once again, please accept our apologies for any inconvenience this may have caused you."
In these nervous times, even the slightest disturbance can cause alarm.
Some of you have emailed this morning to tell us you're having trouble accessing the website of the Internet bank .
You've sounded a bit worried so we've looked into it. And we can bring you a little bit of reassurance.
The company says the website is down because of a power failure. Nothing more alarming than that.
However - the website has been down now for 24 hours. As well as being inconvenient, it's possible that may have disrupted some automatic payments.
We've asked the bank to tell us if direct payments have been held up.
They don't have an answer yet, but will get back to us.
UPDATE: Cahoot says its website will be up and running shortly, but some transactions made after 0730 yesterday morning may not appear on online statements for another 24 hours. The transactions have been made, they're just not visible on your statement. We're still waiting for the definitive word on direct debits.
Comment number 1.
At 16th Oct 2008, lupchurch wrote:I find it difficult to believe that a major bank has so little backup that a power failure would bring all of its systems to a halt for over 24 hours. It wasn't the website that was down, it was every system, telephones and all.
Coupled with the misleading and incorrect information that was available on the web page, no wonder people are getting twitchy.
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Comment number 2.
At 16th Oct 2008, David wrote:Thanks Declan, for your feedback. This hasn't exactly come at a good time and the feedback from Cahoot themselves has been atrocious. Why can't they put an explanation on their website, it would relieve the situation somewhat.
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Comment number 3.
At 16th Oct 2008, bendipa wrote:This comment was removed because the moderators found it broke the house rules. Explain.
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Comment number 4.
At 16th Oct 2008, ajh132 wrote:Whilst these things do happen, and it's only been slightly inconvenient for me as a Cahoot customer, it has been frustrating to be constantly told the site will be 'back up shortly'. Cahoot clearly have a different understand of 'shortly' to those of us who could do with having access to their online banking!
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Comment number 5.
At 16th Oct 2008, dennisjunior1 wrote:Declan:
Thanks for the soothing words!
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Comment number 6.
At 16th Oct 2008, Phil-ap wrote:It is now 5pm and the site is still not back. So much for "shortly". Cahoot's handling of this has been totally inept. Surely the explanation you were given could have been posted on the website otherwise people could be forgiven for thinking, in the current climate, that we were in for another Icesave.
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