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Dom vs the airline

The One Show Team | 16:57 UK time, Wednesday, 8 April 2009

Viewers Joe and Dolores Donaldson from Belfast got in touch with the One Show when they were at their wits end. After a special holiday went disastrously wrong, they'd complained to Easyjet but they felt their complaints were being ignored.

So The One Show got Dom Littlewood on the case. Dom won compensation for the Donaldsons. Watch the film, below.

In EU regulations there are certain rules about compensation if your flight is cancelled. .

Useful links:

Dom stresses that a good complaint letter can make all the difference.

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Also: How to complain.

If you've had a run in with a company that has left you feeling fobbed off, ignored, or dissatisfied, maybe The One Show's Dom Littlewood can help. More info here.

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Complaining: What are your top tips? Share your views and experiences below.

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