³ÉÈË¿ìÊÖ

Tip top work guys!

I agree - we love the new design, I do hope that trying up date the site will help us attract more users.

We've got bugs, but we have faith they'lll be ironed out. After all this time it's finally happened... I almost can't believe it! *bounces*

It's good to glimpse another facet of the process.
Mind you, it's going to take a while for us (well, me) to come to terms with this new lover.
Thank you, all of you, for your efforts - and your sensitivity.

Having cloned the DNA operating system for wider application across their Web activities it is hard to believe that the ³ÉÈË¿ìÊÖ are leaving H2G2 unfettered to go it's own way, allbeit with a fresh outlook. It is something of a disappointment that the full potential of the site wasn't recognised in those early years of the takeover before Twitter, Facebook and Blogging came to the fore.

Hi Paul,

Lovely to see an indepth description of the redesign process, thanks for that :-) I also love that you obviously get h2g2 and have described it wonderfully. I'm one of the ones who generally likes the new look and sees the redesign as a great opportunity to revamp the site and community as whole.

It's also useful to see a description of some of the difficulties from the tech and design side.

I am concerned however about the losses of functionality for the community. They're barely mentioned in your post, and despite a number of the issues being raised in the community beta testing, they've still not been addressed. I've raised this with Sam and Chris onsite.

As a long term h2g2 researcher who's put alot of passion and energy into the community I've seen the things that have undermined the community in the past and loss of user functionality is one of the significant ones. I think there is a real risk here of having a lovely looking site that is difficult to use. New users may be ok because they don't know the old site, but it's the existing researchers that will keep the site alive. If it becomes too difficult to use the new site, how many will just give up? (there's been alot of debate about why user numbers have dropped in recent years).

thanks,
kea.

I should add that part of the current problem is that we (the h2g2 researchers) don't know which losses are intentional and which are bugs.

For anyone involved in the redesign here's the current community response (and it's not good):

/dna/h2g2/alabaster/F77636?thread=8010317&skip=60&show=200#p105459457

/dna/h2g2/alabaster/F19585?thread=8013198&show=200&skip=0

(you'll notice that I've been able to link to a specific post, and let you see all the subsequent posts on one page. That's because I'm using the old site, the new one doesn't let us do that).

It is interesting to not some of the conversation threads are full width, others more akin to the bogroll inflicted on other ³ÉÈË¿ìÊÖ messageboards. I do however note there are no large glaring white gutters.

It does seem odd all this redesign going on, initially two reasons were given by the ³ÉÈË¿ìÊÖ

1) it had to be barlesque or things would break
2) everything would be standardised across boards and they would be more robust and easier to maintain

It would seem ( on most ³ÉÈË¿ìÊÖ improved messageboards ) there were a lot of bugs even after redesigning. The standardisation seemed to fly out of the windows, other than the ³ÉÈË¿ìÊÖ's instance on retaining features most users objected to, and removing features we liked.

Maybe the ³ÉÈË¿ìÊÖ learnt something and used a beta version, whereas on other message boards the ³ÉÈË¿ìÊÖ betas were unleashed as live Releases with the ³ÉÈË¿ìÊÖ slowly endeavouring to make running repairs later.
(eg see "Changes to ³ÉÈË¿ìÊÖ Message Boards: Updates and fixes" - /blogs/bbcinternet/2010/10/changes_to_bbc_message_boards_1.html?postId=104980111 )

I feel utterly conned. Lots of people are really upset about the lack of functionality. I had felt stupidly optimistic about the concept of the overhaul. But its a joke.

The ³ÉÈË¿ìÊÖ should be ashamed. I may refuse to pay a percentage of my Licence Fee next year as h2g2 is a huge part of what I enjoy about the ³ÉÈË¿ìÊÖ.

On a related note, see an animated infographic about wikipedia here:

The small h2g2 was built on the base of researcher feedback, a small team involved in all aspects of the site, beavering away with a common objective, it was all done 'on site'. Here we have a situation where outsiders and developers think they know better than the users. A new breed of capital H2G2 going where no man has gone before and making a cockup of it.
It seems doubtful that the new and the old will ever live together, h2g2 grew bottom up, H2G2 is trying to grow top down. If those from the ³ÉÈË¿ìÊÖ who now operate on Twitter and Facebook and Blogg here had presented themselves with the same vigor on h2g2 then very slowly things would have evolved and the nature and character of the site would have adapted to the change. The trouble is that the ³ÉÈË¿ìÊÖ let h2g2 lay dormant for 10 years, tried to spread its modus operandi into their other community sites instead of integrating the whole of its internet communities under one banner.
Radio is radio, Television is television and the Internet is something else. :-)

Many thanks for the new site and a great blog entry :)
Although not entirely running smoothly, I feel H2G2 has moved forward.
Hopefully, the community can move that way as well :D

Nick,
it's good to have some response from the 'powers that be'.

Firstly, the 'user testing' seems to have been based on impressions of the front end only - not an actual play around in the sandbox and find out how it works.

Secondly, the beta too had limited functionality meaning a lot of the researchers don't/didn't know what needed fixing and what was meant to be that way. If something is greyed out you don't know what it will do.

This lack of clarity is also affecting the new launch. Now, I agree it would be a rare beast indeed for there to be no bugs or issues on a new product especially one that had users experiencing it through so many different skins, all of which had slightly different features - however there seems to be a problem in the underlying usability of the new HooToo. Whether this is by design or mistake, I don't know, but when 'simple' functions like:

*being able to read the most recent unread post on a conversation rather than having to go to the alpha or omega posts in a thread
*emoticons/smileys
*punctuation marks (without turning good english into algebra-esque code)

are missing, it suggests something has gone wrong with the redesign - these are fairly fundamental stuff for message boards etc.

I was initally apprehensive when the new barlesque was announced, but thought I ought to give it a chance. I like the new design, even if it does suffer from a bit of wasted space here and there. I look forward to it working in the future.

Until then I will be watching with interest, but using the old alabaster til barlesque is stable and we know what is bug and what is design.

OK Nick thanks for the acknowledgement.
With the situation that the new site is in it is difficult to decide whether it will be successful or not. There are certainly a few bugs and aspects of the functionality that are dubious. Time will tell. It was the basic features and simplicity of the original DNA driven site that attracted me to h2g2 in 2002 as a silver surfer. My space URL is /dna/h2g2/brunel/U197657 created before Blogging, Facebook and Twitter came to the web. The site has an originality, functionality and atmosphere that makes it unique. The message boards had to be dragged kicking and screaming over to the DNA world but they were only given limited facilities. The ³ÉÈË¿ìÊÖ community site that has come out best as a result of the DNA treatment is in my opinion Ouch ( /ouch/ )
Without doubt h2g2 researchers where looking for improved and enhanced features after being restricted for some 9 years. It has always been a hobby horse of mine that the ³ÉÈË¿ìÊÖ should unite their internet community sites under one banner. I thought when the DNA Hub ( /dna/hub/home ) came on the scene that the ³ÉÈË¿ìÊÖ were moving in that direction but it was not to be.
The researchers were looking forward to enhanced DNA functionality not have it served to them in an abbreviated form. I could go on but it has all been said before.
My hope is that researchers will not be disappointed and that, come what may, they will always have access to the old site as it exists today even if it accessible as read only.

Well done Paul, Sam and Chris for getting h2g2 to this stage. The site looks great - especially the Approved Entry page - and I'm sure it will feel great when those teething troubles are sorted. I'm confident you'll turn those around very soon.

Thank you for the informative blog. As a user, it is difficult to understand where the problems were, but I see now there were a lot of them. I hope that we can all work together on solving the problems that are currently there. I love the new look of the Front page, but I'm not too thrilled with the very narrow pages on entries. A lot of the existing graphics don't work there, they go over the borders and make everything look unwieldy. I'm optimistic that we'll all learn how to work with the guide ml that is left. Is it planned to have a 'read only' version of the current h2g2? I ask because a lot of the entries don't display correctly in the new H2G2, and it is impossible to alter them all.

As a British Licence Fee payer I'm still appalled by the utter joke that is the new 'h2g2' It's such a precious thing...and I know very important to older people, and people with disabilities etc.

Why the hell did the 'Eds' post on friday that it was something to be excited about, and was ready?

I won't let the ³ÉÈË¿ìÊÖ conn me again that's for sure.

Thanks Nick :-)

It's very good to hear again that the intention is to keep the functionality of the old site.

What it's looking increasingly like is that you've done some testing on the visuals, and then a limited, read-only beta test, but there's been no proper full test of the functionality. Wouldn't it be better to treat the next week or so as a full test, asking people to use the site for testing and reporting only, but for all other h2 activity to use the old site?

(the visual testing came back reasonable positive, the beta testing showed a number of issues that haven't been resolved yet!).

Honestly I think if the Eds can front up on Monday and acknowledge that the site isn't working and isn't ready for using, the community will get behind the project and help sort it out. Please use us as a resource! As you know, we know the site very well and what makes it a good place to be, and there is still a lot of good will towards upgrading the site and moving forward.

i honestly don't know what to say here
i believe in constructive criticism and cheerful support and team work
i want to understand what has happened here
but its difficult

left to my own imagination
the only thing that gives most everyone the benefit of the doubt
is to pass the buck upward

so this total fiasco i am willing to believe is the result of the british broadcasting corporation trying to save a buck on what it perceives as a backwater has-been social site with a charming library... populated by scarcely 2 or 300 folks most of whom are over the hill or almost under it...

it doesnt have any ads

and its not attracting folks the way face book is


i just want to know
and i think everyone would like to know

is there a way to keep hootoo the way it was
and let us make guide entries
and socialize
in our quiet little backwoods way

is it really too expensive to run the way it is right now?

It's a done deal fkf, and there's been good explanations about why (whether we agree with them or not). We do have some choices about where we go from there though.

I'll just add my voice to the 'wish it worked but it doesn't and it seems like more than just bugs' chorus.

This launch has been a huge disappointment. I'm feeling very depressed about the future of Mr. Adams' experiment.

Glad to see you up and running this Sunday morning Nick
For the record.
If people ask me what I get out of h2g2 I tell them to image a site where Blogging and Twittering are combined, add a bit of Facebook and Wickipedia and there you have it. The point is I've been enjoying the environment and functionality of h2g2 for almost 10 years. H2g2 is my virtual world and I have been wandering and wondering around it since I first experienced the Internet. If an 83 year old silver surfer and computer novice can use it, it doesnt really need fixing. All it needs is an easy way to handle pictures and a better introduction to the outside world, but advertising is not a ³ÉÈË¿ìÊÖ strong point, although it is pushing facebook an Twitter. Having said that it is my honest opinion that h2g2 researchers don't want to be invaded by renegades.
PS - There are researchers who can pluck and paste pictures to their space ( blog to the uninitiated) . Take a look here at Icy North's adaptation. /dna/h2g2/brunel/U225620

we've had a few notes of encouragement from the PTB, including mentions of specific things they're trying to fix, but, for me, the elephant in the room is this the self-refreshing conversation list with functioning links to first unread posts.

No body in power has given us any hint of what's going on with this extremely important functionality of the old site, so far missing from the new site.


Even just a yay or nay would be nice.

@Nick Reynolds, re: "I've been using the new site sucessfully."

What have you been using it for? Have you tried to engage in a rapid conversation with someone? Are you maintaining a Journal? Creating a new article? Trying to *hide* an article while you were preparing it for release in "The Post"? Were you updating your Personal Space? Did you try to use your Personal Space to follow and reply to Message Board conversations? Did you look to see who else was online, or try to get a self-refreshing pop-up of the list of conversations you are subscribed to that tracks how many replies since you last read them?

All of these are really common activities that some of us use on a daily basis; all are things that either don't work in the "improved" H2G2, or have significantly less functionality than they used to.

Add to the the loss of our "skins" and the ability to have "proper" long names with accurate punctuation and you'll see why many of the long-term users are less than impressed.

I agree Peet. Nick, it actually makes it worse for you to post that the site is working fine for you when so many of us are having a lot of difficulty with the site. It makes me wonder why you're not getting multiple rejections of posts by the profanity filter despite there being no swear words in a post (this is happening to many h2g2 users in the past two days). Are you reading only?

Just wanted to add to what Nick has said, and say that we appreciate the comments - positive and negative - and we endeavor to iron out the kinks on the new site. We are listening to the feedback and doing what we can to address it.

H2G2 is a complex beast, and I can think of few community sites in which its users have such a long-held affection for it and play such an active role in its functions. We'd never want to squander that. Our intention was always to recreate as much functionality - like for like - as we could on the new site, while adding a few new features along the way. We wanted to create the best user experience for visitors to the site, new and long-standing. This meant freshening up the look and feel for the former without sacrificing the unique flavour of the site for the latter. It was always going to be a difficult balancing act but we really think, once the teething troubles have been fixed, that we will have achieved that. We just ask you to have faith in us and bear with us.

Yes, I'd seen that about the conversation list, Nick.

but, as I mention elsewhere, even if this conversation list is self-refreshing, and even if we right-click and open it in a new window, then resize it and tuck it into a corner of our screen (what the old pop up did automatically), we'll also lose the happy ability to simply click on the '712 new posts' link and have a full sized window open bringing us right to the first unread post.

So, even when the list is functioning properly, a whole lot of single click functionality will be lost because 'popups are allowed but discouraged' has been read as 'popups aren't allowed'.

But, whatever. I understand that that feature is gone.

To be honest, the only new feature in the site that I actually like is the ability to have an avatar, but that's a pretty dispensable feature.

I find the Prussian Blue colour scheme to be uninteresting to the point of annoyance, but now I'm just being picky. I realize it's been a big bear of a job and I'm impressed that you've managed to achieve so much that people are either satisfied with or downright happy about.

I suppose I should be happy that the new site's trashing of my PS will force me to make a long overdue renovation.

As one of the "new users coming to H2G2" that you are so keen to attract, i can't say a refresh will make any difference - if fundamentally it doesn't work as well then no amount of designer tarting will make me use it.

Secondly, as a long time user of the other ³ÉÈË¿ìÊÖ online offerings I am saddened that the debacle of the other recent "revamps" over at message boards and iPlayer has been repeated -without learning a single lesson from the mess that was created. It appears the H2G2 refresh has upset the established users (and the potential new ones like me) in that consultation was minimal, testing failed, and implementation was botched. (Exactly the same as MBs)

The added insult, again, appears that the same process of bug fixing and eventual sign off of an inferior product is the most likely outcome -exactly as is happening currently on all the Message Boards.

just how in blue blazes are you supposed to unsubscribe from discussions in that new set up??? I still have a link to the 'old' brunel site. I hope I'll still be able to use it for a while yet.

It would appear H2G2 is doomed???

/news/entertainment-arts-12265173

Hi Gary,

"³ÉÈË¿ìÊÖ should be doing fewer things better" says Rory Keating. I'd go along with that.

Yes I just caught up with the announcement of the closure of various sites including H2G2, seems people here were being kept in the dark or why improve the site. Perhaps someone may adopt the orphan for a second time.

As you have mentioned, there are certain bugs with the site after launch. Please do bear with the team as they are trying to fix it. We’re busy working on the smiley’s problem, and DNA are working on their side on the other bugs which we cannot control – we’re all pulling in the same direction here as Nick says.

In terms of the design, this was a team decision made with Sam, Chris, Nick and the community and no one person worked without informed decisions from us all. The site had to be GEL compliant (the ³ÉÈË¿ìÊÖ’s design pattern) so our task was in bringing the site inline with that allowing the relaunch, beyond that, we also worked on the colour scheme and the look and feel.

In regards to business decisions and the like of the site, naturally this isn’t something we have any control of.

Thanks

people here were being kept in the dark or why improve the site

Indeed is it a case of doing the house up a bit before putting it on the market?

I am afraid we have heard this all before on the last two roll-outs. GEL, templates, UXD and the FM leaders all seem to be driving this - the community certainly does not -evidenced by the fact that none of us knew the H2G2 revamp was coming, and the design (even without bugs) is far from what the majority would ask for (even if they were asked).

I just hope the design team and management do not think that if the bugs are fixed then the job is done. As before, even when the dust does settle, more and more users (and let's be clear - this is who the changes are meant to benefit) will be alienated and leave - as we have seen with the MBs (unless someone can provide evidence to the contrary).

Hi all. Just wanted to respond to a couple of the comments in that last post from OfficerDibble:
"none of us knew the H2G2 revamp was coming"

We, the Editors, have been talking about the redesign onsite since last April, when the development work started. There was also a Read Only Beta version of the new site, giving the community a navigable preview of the redesigned pages, that went live in November. We then gave users a chance to feed back on it to us via a dedicated feedback page, and we incorporated as many of the comments and suggestions of the community as we could.

"I just hope the design team and management do not think that if the bugs are fixed then the job is done"

Not at all. Our brief for the redesign was to bring the look and feel of H2G2 up to date, and attract a wider audience, without sacrificing the unique spirit of the site. We have some bugs to iron out, but we really hope we have gone some way to achieving that. Obviously, Monday's announcement changes things but we've pledged to carry on with the redesign work, and support, listen to and encourage the community as best we can, all which will help towards securing a sustainable future for the site, wherever that future lies.

Hi "editors"

You may have flagged it up and asked for feedback... but clearly it was inadequate because so many are not at all pleased with the result, so either the negative feedback was ignored or (as in the similar case of the MB revamps) you didn't ask the users.

The wider audience issue couldn't be sorted by a tarting up of the design.

Nick, If you read my post, I was stating that feedback may have been asked for but NOT from the users, just as during the revamp process of the MB (still not complete) the design team told us they had sought feedback - but none of us had been consulted. Yes, some staff are users, but nowhere near as insightful as non-staff.

I don't think you use the forum and boards enough to judge the response to the new H2G2. I don't see page after page of plaudits. Everywhere I read there is dissent. For you to establish that "it has gone down well" is totally misinterpreting the truth - just as you will now say that the MB has been widely welcomed, when there are thread after thread with 100's of posts, and CSS workarounds, and bug fixes.

In fact reading my post again I said EITHER the feedback that was received was ignored OR it was received (as you state) then it was ignored. I will leave you to decide which of those is the most likely answer.

oh how annoying the lack of edit is! Just read post 43 :)

Nick, read the post 43.
If feedback was received and testing by users, how come the resultant design was so poorly received and so full of bugs?

Can you not see the wider trend here? Revamps launched without diligence and received by the majority as unwelcome and followed by a long tail of bug fixes and resignation to a sub-standard product. (as an example the Message Boards are a desolate place since revamp - unless you can tell me the numbers have gone up Nick?)

..and again, there ends any possibility of continuing dialogue on the matter of the H2G2 revamp failure and the likelihood of us understanding why it was launched untested with bugs that only users seem to be able to discover.

Nick, How can you determine that the refresh has "gone down well " from this dialogue that you took part in:
/blogs/bbcinternet/2011/01/h2g2_refresh_design_and_techni.html