http://bbc-sounds.local/ en http://bbc-sounds.local/questions/functionality-issues/troubleshooting-subscription <span>What should I do if I'm having problems with my podcast subscription?</span> <div class="field--name-body"><p>If you’ve subscribed to podcasts through ³ÉÈË¿ìÊÖ Sounds, try:</p> <ul><li>Unsubscribing from the podcast and re-subscribing</li> <li>Following the troubleshooting steps in our <a href="/sounds/help/sounds-help/search?search=help+fixing+problems" title="Help Fixing Problems"><strong>Help Fixing Problems pages</strong></a></li> <li><a href="/sounds/help/contact-sounds-help" title="³ÉÈË¿ìÊÖ Sounds Contact Us"><strong>Contacting us</strong></a> – please let us know the exact issue you’re experiencing, what device you’re using, and what you’ve tried to resolve the problem</li> </ul><p>If you’re using a third-party podcast subscription service or app, unfortunately we're unable to offer support. However, if you're having trouble with podcast subscriptions:</p> <ul><li><strong>Contact the manufacturer of your podcast subscription software or app</strong></li> <li>There may be a help or troubleshooting section in your application or software with advice on how to resolve issues with podcast subscriptions</li> <li>Try deleting the feed and re-subscribing</li> </ul><p>As a last resort, if you are having persistent problems, you may wish to choose another podcasting application.</p> <hr /><p><strong>Unable to find recent episodes of your local radio subscriptions?</strong> Check the following page for information on local radio programmes during the current times: <a href="/sounds/help/questions/recent-changes-to-bbc-sounds/local-changes"><strong>Why can't I find recent episodes of local radio programmes?</strong></a></p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:42:28 +0000 Anonymous 4666 at http://bbc-sounds.local http://bbc-sounds.local/questions/functionality-issues/now-playing-blank <span>Why is the Now Playing section incorrect or blank?</span> <div class="field--name-body"><p>If you're listening live, Now Playing will only show if you're listening at the exact live point. If you've paused the live stream at any point or if the stream has been interrupted (by a phone call or a drop in signal), you'll be listening slightly behind. To catch up:</p> <ol><li>Tap or click <strong>Pause</strong></li> <li>Then tap or click the <strong>LIVE </strong>button to the right </li> </ol><p>Aside from that, there are some other reasons why Now Playing might not be available on either live or on-demand programmes, for example there could be a temporary technical fault. For live programmes, the track might be taken from a rare album, DJ mix, or a live concert; there might be changes to the running order; or a DJ is playing newly-found tracks. For on-demand programmes, Now Playing may not be available for all content. </p> <p>Now Playing is available on the following stations:</p> <ul><li><a href="http://www.bbc.co.uk/radio1" title="³ÉÈË¿ìÊÖ Radio 1"><strong>³ÉÈË¿ìÊÖ Radio 1</strong></a></li> <li><a href="http://www.bbc.co.uk/radio2" title="³ÉÈË¿ìÊÖ Radio 2"><strong>³ÉÈË¿ìÊÖ Radio 2</strong></a></li> <li><a href="http://www.bbc.co.uk/radio3" title="³ÉÈË¿ìÊÖ Radio 3"><strong>³ÉÈË¿ìÊÖ Radio 3</strong></a></li> <li><a href="http://www.bbc.co.uk/6music" title="³ÉÈË¿ìÊÖ Radio 6 Music"><strong>³ÉÈË¿ìÊÖ Radio 6 Music</strong></a></li> <li><a href="/radioscotland"><strong>³ÉÈË¿ìÊÖ Radio Scotland</strong></a></li> <li><a href="/radiowales"><strong>³ÉÈË¿ìÊÖ Radio Wales</strong></a></li> <li><strong><a href="/sounds/stations" title="³ÉÈË¿ìÊÖ Sounds: Stations">Local ³ÉÈË¿ìÊÖ Radio stations</a></strong></li> </ul><p>Radio 4, Radio 4 Extra and Radio 5 live do not currently have the technical capability to support Now Playing.</p> <p>In the meantime, if you heard a piece of music on a ³ÉÈË¿ìÊÖ radio station and you'd like to find out what it was, or listen to it again, head to the <a href="/sounds/help/questions/features/track-information" title="How can I find out what music was played during a programme?"><strong>How can I find out what music was played during a programme?</strong></a> page to find out how to do that. </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:46:29 +0000 Anonymous 4952 at http://bbc-sounds.local http://bbc-sounds.local/questions/functionality-issues/system-information <span>Where can I find system information for the ³ÉÈË¿ìÊÖ Sounds app on my connected TV?</span> <div class="field--name-body"><ol><li>Sign in to the ³ÉÈË¿ìÊÖ Sounds app on your TV<br />  </li> <li>Click on <strong>Settings </strong>on the left side of the homepage<br /><br /><img alt="Image of the ³ÉÈË¿ìÊÖ Sounds TV app with the 'System Information' menu item highlighted" data-entity-type="file" data-entity-uuid="48ff6d9b-8ffd-48c1-b7de-2b017731660d" src="http://bbc-sounds.local/sites/default/files/inline-images/SystemInfo1_0.png" width="1288" height="732" loading="lazy" /><br />  </li> <li>Scroll down and select <strong>System Information<br /><br /><img alt="Screenshot showing the System Information screen of the ³ÉÈË¿ìÊÖ Sounds TV app" data-entity-type="file" data-entity-uuid="9667950a-2392-4f1a-85c0-44e2a9dd5f59" src="http://bbc-sounds.local/sites/default/files/inline-images/SystemInfo2_0.png" width="1429" height="842" loading="lazy" /></strong></li> </ol><p>If you need to contact us about a potential fault, this information will be really useful in helping us figure out what's going wrong.</p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>16 April 2020</span> Thu, 16 Apr 2020 11:50:02 +0000 Anonymous 6663 at http://bbc-sounds.local