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Your browser saves information from web pages to help them load more quickly next time you visit them – this is known as a cache. If you’re experiencing problems with the ³ÉÈË¿ìÊÖ Sounds website or ³ÉÈË¿ìÊÖ Sounds app on your mobile or tablet, try signing out of your account and clearing the cache.

Windows

Google Chrome

1. Sign out of your ³ÉÈË¿ìÊÖ account (click on your account name and select 'Sign out' then 'Continue')
2. Click the Chrome menu button on the browser toolbar (three vertical dots) and select 'Clear browsing data'
3. Use the menu at the top to select the amount of data that you want to delete. Select 'Beginning of time' to delete everything
4. Select the tick boxes for the types of information that you want to remove
5. Click 'Clear browsing data'

Firefox

1. Sign out of your ³ÉÈË¿ìÊÖ account (click on your account name and select 'Sign out' then 'Continue')
2. Click on the Menu button (three horizontal lines on the top right), then select 'Settings'
3. From the menu choices on the left, select 'Privacy & Security'
4. In the 'Cookies and Site Data' section, click 'Clear Data'
5. Select 'Cached Web Content'
6. Click 'Clear'

Edge

1. Sign out of your ³ÉÈË¿ìÊÖ account (click on your account name and select 'Sign out' then 'Continue')
2. Click on the Menu button (three dots on the top right), then select 'Settings'
3. Choose 'Privacy, search, and services' from the left-hand menu
4. Under 'Clear browsing data' select 'Choose what to clear'
5. Choose a time range to remove. 'All time' will clear all of your browser cache. 
6. Tick 'Cookies and other site data'
7. Click 'Clear now'

Apple Macintosh

Safari

1. Sign out of your ³ÉÈË¿ìÊÖ account (click on your account name and select 'Sign out' then 'Continue')
2. In the Safari menu, select 'Clear History' and 'Website Data'

Firefox

1. Sign out of your ³ÉÈË¿ìÊÖ account (click on your account name and select 'Sign out' then 'Continue')
2. In the Firefox menu, go to 'Tools' and select 'Clear Private Data'
3. Ensure the 'Cache' box is ticked
4. Click 'Clear Private Data Now'

Google Chrome

1. Sign out of your ³ÉÈË¿ìÊÖ account (click on your account name and select 'Sign out' then 'Continue')
2. In the Chrome menu, select 'Clear Browsing Data'
3. Select the checkboxes for the types of information you wish to remove
4. Use the 'Clear data from this period' menu to select the amount of data you want to delete
5. Click 'Clear Browsing Data'

iPad or iPhone

Safari

1. Sign out of your ³ÉÈË¿ìÊÖ account (click on your account name and select 'Sign out' then 'Continue')
2. Open the 'Settings' app on your iPad or iPhone
3. Scroll down the list of options on the left and tap on 'Safari'
4. On the right, choose 'Clear History and Website Data'

³ÉÈË¿ìÊÖ Sounds app

1. Sign out of your ³ÉÈË¿ìÊÖ account (click on your account name and select 'Sign out' then 'Continue')
2. Delete and reinstall the app. Please bear in mind that this will remove any programmes you have downloaded. When you reinstall, you will need to download these again

Android phone or tablet

Internet browser

How to clear the cache on your Android device's internet browser will depend on the browser your device uses. For information on how to clear the browser cache on most Android devices, check this . The ³ÉÈË¿ìÊÖ is not responsible for the content on external sites. 

³ÉÈË¿ìÊÖ Sounds app

1. Long-press on the ³ÉÈË¿ìÊÖ Sounds app then select 'App info'
2. Under 'Storage and cache,' choose 'Clear cache'

If you continue to have problems after clearing the cache, try clearing the storage. There are two ways to do this. 

1. Long-press on the ³ÉÈË¿ìÊÖ Sounds app then select 'App info'
2. Under 'Storage and cache,' choose 'Clear storage'*

​​You can also delete and reinstall the app* 

*Please bear in mind that clearing the storage/deleting the app will remove any programmes you have downloaded, so you will need to download these again

The ³ÉÈË¿ìÊÖ is not responsible for the content of non-³ÉÈË¿ìÊÖ websites.