Many companies have been making cut backs in the name of 'customer convenience', or giving silly excuses for poor service. The latest example appears to be Connex, who according to a report by the Public Accounts Committee have been ripping seats out of commuter trains and making passengers stand for the duration of their journey as part of an experiment into "networker seating".
Connex deny they are ripping out wholesale, although they admit they did take out 30 seats during the experiment into "passenger comfort and convenience". But how can this be for passenger comfort or convenience? Is this just another example of companies fobbing us off? MARK COLES went on the trail of lame excuses:
"Although we are closing local bank branches, we are still committed to the principal of free banking and are not obsessed with cutting costs. We are just trying to be as diverse as possible and to reflect what customers want."
"The next train will be delayed because of too much snow"
"This mornings train is delayed due to leaves on the line".
"The plane was unable to take off because of unforeseen icy conditions and a lack of sufficient supplies of anti-freeze."
"We have increased charges for directory enquiries, but we feel that we have an efficient service that customers are happy with."
"Delays will occur on the Piccadilly Line due to foil on the line.
A sandwich wrapper has triggered a signal failure at Hatton Cross.
Please remember to take your litter home with you."
