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β€˜I’m just a nerd living in a care home in North Yorkshire’

Disabled Swifties try for tour tickets and the legal β€œnerd” living in a care home.

Getting tickets to see Taylor Swift’s Era’s Tour has been widely reported as difficult. But getting tickets for accessible seats at Wembley has proved even harder and has had to be done the old fashioned way - by phone. Music journalist, Faith Martin made over 2,000 calls to the line before getting through. With much relief, and tickets in hand, she recounts the frustration disabled Swifties have faced.

We tell the story of an asylum centre in Essex which exclusively houses disabled people. It's got level floor access but it has no accessible fittings and fixtures, and no care staff which is causing real hardship. We speak to ³ΙΘΛΏμΚΦ journalist Simon Dedman, Maria Wilby from RAMA, the charity for asylum seekers, and two people living in the facility, to find out what's going on and who is taking responsibility.

And Doug Paulley, a disability rights campaigner from Leeds, joins us to talk about his work. He was the man who famously took First Buses to court to ensure wheelchair spaces on buses were prioritised for…wheelchair users. He also took the government to court over it’s National Disability Strategy and had it ruled β€œunlawful” last year. But this week, the Court of Appeal overturned that decision and the strategy is set to get back on track. How does Doug feel about that? Thorn in the side to some, folk hero to others, you'll enjoy this interview.

Presented by Nikki Fox and Emma Tracey. The sound mixer was Dave O'Neill, and the producers were Beth Rose, Natasha Fernandes and Emma Tracey. Damon Rose was the editor.

We’re @bbcaccessall on Twitter, email accessall@bbc.co.uk – Google for our latest transcript and say β€œAlexa, ask the ³ΙΘΛΏμΚΦ for Access All”

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34 minutes

Transcription

Μύ

14th July 2023

bbc.co.uk/accessall

Access All – episode 61

Presented by Nikki Fox and Emma Tracey

Μύ

Μύ

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Guess what Emma, this is the best news ever and I was really excited to tell you. And I was going to put it on our WhatsApp group but I thought no, I’ll save it. Are you ready?

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I am.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I found a bicep.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ What?!

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I found an actual bicep.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ So, like a big muscle on your arm?

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah, yeah. Because, you know, it’s not like I’ve told everyone that I’ve got muscular dystrophy, but I have muscular dystrophy.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Oh, there’s something going on with your muscles, Nikki, is there?

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ There’s something going on, isn’t there, yeah. And I had a google of a picture of muscular dystrophy muscles, and when you look at the picture they’re very long and thing. They just look really strange.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ You should never search the internet for…

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I know, I know.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ …medical stuff.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Well, this is the stuff I need to know, Ems. I need to know what my muscles look like. And it looks like when you get a pork loin, but a very thin one. No, more like a, hmm, what’s the kebab on a stick that’s very thin? They’re like long, thin things.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ A shish kebab?

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah, something like that, very long and thin. That’s what they look like. But actually I did so many press-ups that I actually saw my right bicep pop out.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Wow.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I was like, bye bye long thin muscle. Hello little ball.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ What do regular muscles look like?

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I’ve never seen them.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ What do non-dystrophy muscles look like?

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Oh, what you guys? Who knows?

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah, on those pictures?

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I didn’t go that far. But I presume it’s not like that. I mean, it can’t be like that.

MUSIC-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Theme music.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Hello, this is Access All. I’m Nikki Fox and I’m in London.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ And I’m Emma Tracey and I’m in Edinburgh.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ We are the ³ΙΘΛΏμΚΦ’s disability and mental health podcast, and we have got a full-on show today.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ We do. We’re going to be talking about the asylum seeker’s disability facility with no care staff, where one person has died.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ And we’re also going to talk to one of the people who took the government to court over the National Disability Strategy, which has just been declared lawful, again. It’s quite confusing, but we’ve got Doug Paulley on to talk about it.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ We’re going to talk to one disabled woman who’s one of many who’s jumped through many metaphorical hoops to get Taylor Swift tickets.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Oh, a Swiftie.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ So, subscribe wherever you get your podcasts from and stay tuned.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Imagine fleeing a war zone with any kind of disability and risking your life to reach the UK to apply for asylum, only to find yourself in accommodation which has been described by some as like an open prison. That’s the reality of more than 50 disabled asylum seekers who have been placed in a former care home in the district of Tendring in Essex, where they say their care and support needs are not being met. We’ve also heard that one resident recently died at the facility.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ One charity which has been supporting residents is the Refugee Asylum Seeker and Migrant Action, or RAMA. This week after the government failed to respond to RAMA’s repeated concerns the charity has decided to apply for judicial review to challenge the government’s handling of this facility. We’ll be speaking to Maria Wilby, who’s behind RAMA, shortly.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Now, the Access All team has been looking into this story alongside our colleagues at ³ΙΘΛΏμΚΦ Essex, and political reporter Simon Dedman who, we are very pleased to say, is here today to tell us more. You’re outside court, aren’t you Simon? That’s what the noise is in the background we can hear.

SIMON-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah, that’s right. I’ve just taken a break from another piece of legal action.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Oh Simon, think you so much. You’ve got your head in probably lots of places, so we really appreciate this. We haven’t visited this site, you have. This is the facility in Tendring, which we’re not going to name. But can you tell us what has been going on there? What is it like?

SIMON-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ It is a former care home, so on the face of it one would imagine it would have some of the support in place for these asylum seekers. There’s around 50 of them there with disabilities or serious mental health needs. But what the charities have said and what some of the asylum seekers that I’ve spoken to have said is that they just aren’t getting the specialist medical support. For example, there’s one lady I spoke to called Zahar, that’s not her real name, I’m protecting her identity, who’s from the Sudan, in her 30s. She’s pretty much bed bound. She says that she’s supposed to try and use her legs but she can’t because there aren’t any support handles around the property. And when she does fall over the staff are not allowed to pick her up.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Now, these staff that you were talking about – security staff were they? – what’s going on with that then? How is that working?

SIMON-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Well, essentially the ³ΙΘΛΏμΚΦ Office provides accommodation. It says it doesn’t have any remit over care, and sort of points towards the local councils because they are supposed to provide care for people. Now, Essex County Council says it has been in there and it has done some care assessments. But it also says it hasn’t received any additional funding from the ³ΙΘΛΏμΚΦ Office to pay for this. And indeed the councils are saying that all the money that has gone to support these asylum seekers has gone to this private company called Clearsprings. Now, they provide support for asylum seekers from food, from housing. It does, to be totally honest with you, seem rather grey in terms of who should be supporting these disabled asylum seekers and making sure they’ve got the care and medical needs that they need.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ When you visited the facility, Simon, you spoke to two residents, didn’t you, who we’re going to hear from in a minute? We’re calling one Afif and Hashim, not their real names, just protecting their identities. Now, they told you a bit about their lives and their experiences in Essex so far. And we’re going to hear now from Hashim who worked for NATO before fleeing Afghanistan.

HASHIM-ΜύΜύΜύΜύΜύΜύΜύ I was working with the Afghan Air Force, and alongside NATO and the UK and the US Air Forces back over there. I got shot. It was a three bullets shot in my right leg.

SIMON-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ You’re staying in accommodation in the Tendring area. What help are you and other asylum seekers getting there?

HASHIM-ΜύΜύΜύΜύΜύΜύΜύ We were expecting more treatment or more look after in here or more support, like medical support.

SIMON-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Are other people in the accommodation, staff who are trained to help people with disabilities?

HASHIM-ΜύΜύΜύΜύΜύΜύΜύ To be honest I am not sure about that. But I think some of them as a human they know how to treat, but most of them no. I was expecting treatments as someone who helped you against international terrorists. I thought that we were like a small family, and I wanted to be part of Britain’s family.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Hashim’s voice there was voiced by an actor. And is he managing okay on a day-to-day basis or is it a bit of a struggle for him?

SIMON-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ It is a struggle to go big distances. He can’t stand for too long on his leg. He also says that he should have some sort of support, like a stick at times, which he doesn’t have.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Simon, you also spoke to Afif, who has been at the facility waiting a decision on his asylum application for the past five months. Let’s hear from Afif.

AFIF-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I am a diabetic number two, and I have a heart problem, I’ve had three or four heart attacks, and asthma. I have blood pressure. I’m afraid something happens. I think in my situation you need a doctor, a specialist to follow your case.

SIMON-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ So, have you been able to access a doctor?

AFIF-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Three times I see the doctor, but not specialist.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Simon, you mentioned the company Clearsprings earlier on, and they’re the ones that have been contracted by the ³ΙΘΛΏμΚΦ Office to run the facility. Clearsprings told us it wouldn’t comment on the story. But what do we know about them as a company?

SIMON-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Well, they did make millions of pounds of profit according to their last set of accounts, it was in the region of Β£28 million. They have also been in the news for some of the facilities that they provide other asylum seekers, in particular the quality of the food, and also being able to access medical support. That’s certainly been an issue in the area that I cover in Essex and the East of England. But they haven’t commented.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Thank you so much. It’s such an important story.

SIMON-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ My pleasure.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I really appreciate you coming on.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ One person who cares a lot about the individuals at the centre is Maria Wilby, who runs RAMA and who regularly works with the people there. We caught up with Maria a bit earlier:

ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ We’ve heard from Afif and Hashim and they say that they expected more from the facility. What have people you’ve spoken to said when you visited and what have you seen?

MARIA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύ It’s very difficult for people when they arrive. They’re expecting to be moved there so that they will be cared for, and there is no care in place.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Is there no care in place at all?

MARIA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύ There’s nobody on site. So, the staff do their very best, but they are basically security staff and welfare staff as in they will be able to just check in with people, make sure that they are getting their meals and things. But they are not trained to provide care. So, for instance if somebody needs help to eat nobody can help them; if somebody falls nobody can help them back up. The only difference is that there is level access and level access showers. But just one thing that we’ve really noticed in the last few days, because there is such a high proportion of the population now either using walking sticks, crutches or in wheelchairs, and there are a number of people who are fully paraplegic, and they are unable to open the doors. The fire doors are too heavy. We struggle to open them, and they can’t open them. So, if anybody is trying to get through from one part of the facility back to their room they have to wait for somebody to help them, and that’s not okay. It’s a fire risk, it’s a great risk to them. They don’t have any freedom around their own movement.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Maria, what needs to be done here?Μύ

MARIA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύ Well, one of the things that we’ve asked the ³ΙΘΛΏμΚΦ Office is for clarity around what the provision should be. So, there are issues around people needing medical equipment that somebody needs to pay for, so specialist bed mattresses, wheelchair cushions. And at the moment we’ve been paying for all of these items out of the budget that we don’t have, and with the kind help of the general public who have been extremely generous. That shouldn’t be happening. There should be somebody who’s paying for these items. Clearly nobody who’s disabled should have to face that issue. So, we’ve asked the ³ΙΘΛΏμΚΦ Office for clarity and we’ve also asked Essex County Council to make sure that everybody there is assessed.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ You’re going to apply for a judicial review, what is that and why have you decided to do that?

MARIA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύ So, we issued a letter before action to both the ³ΙΘΛΏμΚΦ Office and Essex County Council social services team asking them for support and help, and pointing out what we’d found in their contracts that seem to oblige them to do better. And they had ten days in which to respond and they haven’t responded. So, now we will have to proceed. Judicial review is one of the only avenues open to people through legal aid to try and address major changes that need happening. The specific points for the ³ΙΘΛΏμΚΦ Office breach of contract, they haven’t done what they’re supposed to do for people. They’re supposed to keep them safe while they make their asylum claim and these people are not safe. There’s already been one death, but it is very possible that there will be another because people are not being supported appropriately.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ That was Maria Wilby from RAMA.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Now, we spoke to the ³ΙΘΛΏμΚΦ Office who said:

QUOTE-ΜύΜύΜύΜύΜύΜύΜύΜύΜύ We are committed to ensuring the safety and wellbeing of those on asylum support, including people with disabilities. However, we do not operate care homes, nor commission care, as it is not within our statutory remit. Asylum accommodation providers are contractually obliged to ensure accommodation is accessible for disabled people, and where concerns are raised we work with providers to ensure they are addressed.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ We also asked the ³ΙΘΛΏμΚΦ Office in what circumstances it gets involved with its contractors if concerns are raised about facilities not being up to standard. But the ³ΙΘΛΏμΚΦ Office wouldn’t be drawn on this.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ The facility falls under Essex County Council as it looks after the care and support system in the county. It told us it has been in dialogue with the ³ΙΘΛΏμΚΦ Office, Tendring district council and local voluntary organisations. It said:

QUOTE-ΜύΜύΜύΜύΜύΜύΜύΜύΜύ Work that has taken place in partnership has included site visits in advance of their arrival to ensure that the former care home was fully accessible and appropriate for people with a range of care needs. And advice and guidance has been provided to residents, many of whom are fully independent.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ We are going to keep following this story, but thank you so much to Afif, Hashim, Maria and Simon. Thank you so much for coming on.

ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Now, I don’t think anyone can escape from the fact that Taylor Swift has got a tour that’s going on at the moment. It’s her Eras tour and it’s been all over the internet and trending on Twitter because she’s just released her UK tour dates. Everyone’s gone so excited! They’ve been so popular that she’s actually had to add more. We’re excited, obviously. Em and I were saying we’re not the biggest Swiftie fans, are we Ems, but for disabled people trying to get tickets for her Wembley shows the process has been a reminder of just how difficult it can be getting tickets for gigs. [Song clip and on hold music] Woohoo, that’s just gone from Anti-Hero, I love that song, to what a lot of you are hearing now when you’re trying to book Taylor Swift tickets, and that is the sweet sound of hold music. And it’s what we heard when we tried to get through to someone on Wembley’s disability access line just a few days ago.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Now, I’m hoping to get tickets for myself and my niece, as I said, so access tickets I guess. And I’d really appreciate some advice and tips from someone who’s had some success.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Well, you are in luck, Emma Tracey, because we have music journalist with a banging fringe, Faith Martin, joining us now. Thank you so much for coming on, Faith.

FAITH-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Thank you for having me.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Now, after seven hours you finally managed to get yourself tickets to what Swifties are referring to as the Great War. That’s very dramatic. Why are people calling it the Great War, Faith?

FAITH-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ So, Taylor has a song called the Great War, so it kind of fits in with how hard it is to get Taylor tickets.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Fair dos. And what are the problems? Just explain, because first of all actually it would be good for you to explain how disabled people do go about getting tickets, because it does vary, doesn’t it?

FAITH-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah. So, every kind of venue that you go to they’re going to have a slightly different process as to getting tickets if you’re disabled or need a wheelchair space. So, Wembley what you do is you email them before – this is really important – before you buy the tickets with your proof of disability. So, that could be something like a PIP letter or a doctor’s note or anything like that, but the full list is on their website. And then once you’ve emailed that you then use the same email address when booking tickets to prove that you’re disabled and you can take the tickets. But the only way to book is to phone.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ That’s the only way, not online at all?

FAITH-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah, so if you’re not looking for access tickets you can just go on Ticketmaster. But unfortunately for disabled you can’t do that.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah, this is the thing as well because I remember, because I’m a huge Kate Bush fan, and when she did those concerts, I think it was in 2014, it was at the Hammersmith Apollo, I took a day off work, I was that serious, that hardcore, and the only option was phoning.

FAITH-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ It’s not as fair, and I would argue that it’s not as accessible as being able to both ring and go online. So, already people that aren’t disabled are like three steps ahead of you in getting tickets.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ So, Faith, with the Taylor Swift stuff you had to have an access code which you could get if you bought the album, or you might get if you’d registered for tickets. I haven’t got one yet. So, did you have to have one of those as a disabled person?

FAITH-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ No. So, as a disabled person you just ring without a code. You didn’t need to buy anything, you didn’t need to wait for an email, you didn’t need to register, which is where I personally think the problem has gone wrong. Because everybody’s shouting about what a big success this new registering scheme was for Taylor’s tour, when actually there were no implements put in place for disabled people to have something that made it a fair system.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ So, when you rang Wembley Stadium’s access line what happened?

FAITH-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I got cut off immediately, nothing even rung. It just said, β€˜This service is busy, please try again later’ and it cuts you off. So, I rang 2,000 times on the first day and didn’t get through once.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Wow!

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Wow!

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ What happened on the second day?

FAITH-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Second day exactly the same thing. Kept ringing for about an hour and a half, and then I got a call to say…so I’m going to take this back a bit. Wembley have announced there is a callback form, so you can fill in your detailsΜύ and somebody will call you back if there are still tickets available. And I did that on the first day and I managed to get a callback the second day. However, again, incredibly hard to find. Usually when you go to gigs the standard process is you book your tickets either by ringing, if that’s the only option, or sometimes you can go on Ticketmaster these days. And then you would email your proof afterwards.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah, that’s how I know it to be.

FAITH-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ So, Wembley have basically reversed that and done it the other way round. I believe that if you haven’t done it – I mean, I went to Harry Styles last year and I didn’t know this and I hadn’t done it – and they kicked me off the line and I had to send it and then ring back.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Right, so they’re quite strict about it?

FAITH-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah. So, definitely send it in before you ring [laughs].

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Wembley Stadium has a capacity of 90,000 seats, and 310 of those are for wheelchair users and their companions. There are also more spaces for guests with other access requirements. That is why it feels a bit like survival of the fittest, doesn’t it?

FAITH-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ So, when people say it’s the Great War it really is a battle to get through and get tickets.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ We spoke to Wembley about all this and they said that they think that phone calls are the best way to ensure that the specific accessibility needs of the ticket buyer are met.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ They also mentioned there was a callback form, which you’ve mentioned, Faith, for those who couldn’t wait on the line.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Faith, do you feel like the disability community has come together over this in the last few days?

FAITH-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Massively. I mean, I’ve never been so popular on Twitter [laughs] when people are wanting information on how to get Taylor tickets. Everyone’s been helping each other out. Everyone’s been sharing alternative routes of how you might be able to get through to the access line. Everyone’s just been really, really lovely in trying to make sure that everybody gets a fair shot at going to this tour.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah, I noticed that on your Twitter when I was looking before we started the interview. People are definitely coming to Faith. They want answers from Faith. Honestly, thank you so much for taking the time to come on and chat with us, Faith. Come back on again.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Bye.

FAITH-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Thank you. Bye.

MUSIC-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Access All with Nikki Fox.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Now, Taylor Swift might have a show, a very big one, but I reckon I should mention that we’ve got our own show soon. I can’t believe it. We’re going to be at the Edinburgh Festival Fringe, and we’re going to be doing this show, our podcast, live in front of an audience. And we’re going to do that on 18th August at 6pm. Terrified, [laughs] terrified. But tickets are absolutely free, so if you want to catch us live – argh – you can get them right now by, well we’ve had a debate about this, but the easiest way is just to go to your search engine and put in ³ΙΘΛΏμΚΦ Shows and Tours Access All, and they should be there as if by magic. Yes, we’d really love to see all of you face to face. Eh? I’ll put some make-up on, we’ll wear pretty dresses, it’ll be lovely.

ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ So, our guest this week is Doug Paulley. Now, I know you as a phenomenally hard-working disability rights campaigner. You’re based in Leeds, aren’t you? And you were famously the fella that took the case against First Buses, weren’t you, Doug?

DOUG-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah, I was the claimant in the case. It was about who has priority for wheelchair spaces, and it was the first case to get to the Supreme Court on disability discrimination in service provision. It wasn’t just me though; there was a whole load of people who did an awful lot of work to make that happen. I was just the figurehead really [laughs].

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I know, but I do remember standing outside court, it was pretty cold and I was like, come on Doug, get out, get out.

DOUG-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ [Laughs]

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ And this was the argument over wheelchair spaces and wheelchairs versus prams really, in a nutshell. It’s been a bit of a tough show today so I thought why not take a moment to find out who is Doug Paulley. For those people that don’t know, who are you, Doug?

DOUG-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Oh blimey, I don’t know. I’m some nerd living in a care home in North Yorkshire. I have ideas above my station maybe, I don’t know [laughs]. Railway lover, cat lover, I don’t know.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ How many cats have you got, Doug?

DOUG-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I’ve got somewhere between zero and two, depending on your definition. I look after two cats, one of which is RSPCA and the other one was left behind by a previous resident in the care home in which I live. So, I technically own neither but I kind of have two cats, or I belong to them anyway.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Aw.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ You live in a care home, Doug. That’s interesting.

DOUG-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ We don’t talk to too many people who live in care homes. What kind of a care home and why do you live there? If you don’t mind me asking of course.

DOUG-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I don’t mind at all. I ended up here not through choice, 22 years ago I’ve lived here now. I ended up here because I really wanted out of hospital, and I couldn’t go back to my house as it was; it wasn’t suitable for me. And it was like any port in a storm to get out of this place really, to get out of the hospital. I’ve been here ever since. And obviously there’s major problems with institutionalisation which I fight against, and the assumptions that are made about disabled people and our rights and lives. I think that there’s our own particular subset that applies to people in care homes. But I don’t know, I’m not sure the grass is always greener in self-employing people or having people come in at the set hours and stuff. Μύ

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah, it’s difficult that, isn’t it?

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ So, what is it like living in that care home for you then? Is the care automatic?

DOUG-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah. Well, I’ve got my own flat in the building which helps. There are not many care homes have that. And then the carers come in and do personal care as and when I need it. And I’ve also got some direct payments to pay for my own carers when I go out and about.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ People when you think of care homes you think of going to do the dining hall for breakfast and sitting in the recreation room in the afternoon. That’s not your case; you’re in your own flat?

DOUG-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ That right. Not people sat round the borders of a room with a telly in the corner that nobody is really watching, no, happily not that so much.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Are you telling me that you don’t like sitting round in a group and at least play poker, have a whisky and smoke a cigar?

DOUG-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ [Laughs]

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Because that’s why I’m looking forward to going into a care home.

DOUG-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I hope that you get the really amazing care home that does those things. I’m friends with some of the other residents and choose to go through and eat with them sometimes and have a laugh and such like, yeah. It’s good to have the option of socialising when you want to with people who you live with, but having somewhere I can retreat when I don’t want to.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Well, let’s get back to the news this week because you were part of the story, weren’t you? We’ve been talking about the National Disability Strategy which, for people that don’t know, it was the government’s long-term plan, wasn’t it, to try and improve the lives of disabled people. Now, you are among a group of campaigners who, in 2022, successfully argued in court that the consultation had been unlawful, and so the strategy itself was deemed unlawful. And I remember this distinctly, Doug, because I adore you but I was cursing you at one point; I’d just done a sit-down interview with the then minister and we’d touched on all sorts of things to do with the strategy, and then the next day before it went out the strategy was deemed unlawful. And I was like, no [laughter] worst timing ever, ditch the interview. But just explain, because it is confusing, so just sort of walk us through. But keep it simple for us, Doug.

DOUG-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ When the consultation started to happen we had major concerns about it because it didn’t seem to be based around what disabled people’s concerns were. It didn’t seem to have disabled people’s involvement or disabled people’s organisations. And its structure and the way that it had to be completed was solely online, which automatically cuts out a lot of disabled people. It missed out the issues that are significant to whole swathes of disabled people like housing and income benefits, transport, it missed out so much stuff. They produced their National Disability Strategy based on this survey, or at least informed by this survey.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah, so in your mind and the mind of other campaigners you were like how can you come up with a strategy if this is the consultation process, this is not what is needed right now, that’s what you were all thinking?

DOUG-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah, plus we weren’t impressed with the content of the strategy either. It was very wishy-washy and didn’t seem to make any firm and accountable commitments. So, yeah, we challenged both. We put four arguments forward. I can’t remember what all of them were, but one of them was the survey is truly ridiculous, it’s not fit for purpose. And the judge agreed with us back last year and got the survey and the strategy that resulted to be ruled to be illegal.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah. And obviously you weren’t successful this week, but you are going to appeal aren’t you, Doug?

DOUG-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ We’re now going to regroup and consider whether and how to appeal to the Supreme Court. But it’s pretty clear that the lawyers and the claimants we all want to, so I think it’s going to happen. But it’s sad because it’s got increasingly far from the origin; it descends into legal niceties and arguments about whether or not it meets a technical definition of a consultation. And that’s what the government won on, by the way, they said it wasn’t a consultation and so it doesn’t have to fulfil the criteria to be fair. Which was interesting. So, it’s an information gathering exercise and not a consultation, and there’s a difference between the two. So, they won on kind of technical…

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Technicalities. Ems, with all of this that has been going on, where are we up to now?

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Well, in the absence of the Disability Strategy the government came up with an action plan, and that’s to tackle a few disability issues in the short term. And that’s things like assistive technology and other accessibility stuff. So, they’ll be soon consulting on that, so that’s the action plan. If you want to get involved in responding to that consultation look for that coming out on the socials in the near future. Now the Disability Strategy as of this week is back with us again, and that’s to look at longer-term issues, which the minister for disabled people says will, β€˜Drive joined up effective action across government which will truly transform disabled people’s lives for the better’.

ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Now, Doug, some people say that you have stopped the government doing anything around this for the last two years, and even if it didn’t align with what you wanted wouldn’t it have been better if they’d been doing something? Like in terms of the strategy, like implementing it rather than pausing it?

DOUG-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ This is a legitimate criticism and concern. I mean, I think what’s happened is that government they could have redone the consultation, redone the strategy, said look it’s obviously a case that there are significant concerns about this so let’s look at what we can do to sort it out. Instead of spending so far a year and a half fighting court cases.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ You’re known for taking legal action under equality law. What drives you to keep doing that over and over again? Because it’s not an easy thing to do.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ It’s hard work.

DOUG-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ There are lots of things that I’m really not good at, like I’m really grateful that other people for example got the Disability Discrimination Act and the Equality Act enacted, even though those aren’t the pieces of civil rights legislation that people wanted, they’re still the legislation that I use. And I seem to have this ability to some extent to at least attempt to engage with this. So, I don’t know. There’s something in me that doesn’t like it when rules and procedures aren’t followed, and that’s quite good at nerding stuff around it.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Doug, it’s been a pleasure. I also love meeting you, I always love working with you, so do come back on again.

DOUG-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Thanks ever so much.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ That was the hard-working campaigner, Doug Paulley, everyone. I know a lot of disabled people will know Doug, but if you don’t there he is. Anyway, this is the end of the podcast. Thank you so much for being there. Please do subscribe and tell your pals. When I was on the ferry going to holiday loads of people stopped me about Access All. How cool is that?

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Amazing!

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Yeah.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I didn’t even know anybody else took the ferry to that part of the world, so that’s absolutely incredible.

ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Listen, if you want to get in touch with us please do. We don’t want to just talk to each other, we want to talk to you as well. you can email us accessall@bbc.co.uk; you can tweet us @bbcaccessall.

NIKKI-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Until next week everyone.

EMMA-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Goodbye.

[Trailer for Newscast]

PRESENTER-Μύ You know when you’re worried about something, but then you talk to your friend who knows more about the subject than you do, and straightaway you start to feel better? That’s what we try and do every day on Newscast.

CLIP-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Now, they’re saying that that would be simple to do, it would give everyone certainty.

PRESENTER-Μύ We talk to people who are in the news:

CLIP-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ You were chasing me round with a plate of cheese.

PRESENTER-Μύ We talk to people who know what’s going on in the news:

CLIP-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ At least I didn’t get up and slap anybody.

PRESENTER-Μύ We talk to people who understand what the news means:

CLIP-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I think that he’s decided he’s going to listen, and then he might just intervene.

PRESENTER-Μύ And we talk to the best ³ΙΘΛΏμΚΦ journalists, asking the most important questions:

CHRIS-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ What’s wrong with chinos? You don’t want them, people to start wearing chinos?

CLIP-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Don’t start me, Chris.

PRESENTER-Μύ That’s Newscast from ³ΙΘΛΏμΚΦ News, the podcast that knows a lot of people who know a lot about the news.

CLIP-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ And I was like, go on Kate, put some more welly into it!

CLIP-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ Listen to Newscast every day on ³ΙΘΛΏμΚΦ Sounds.

CLIP-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I’m glad I asked that.

CLIP-ΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύΜύ I’m very glad that you asked that!


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