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Hospital staff branded rudest in Britain: Royal Infirmary responds

As Leicester's Royal Infirmary is branded the worst for staff attitude, Martin asks bosses to respond. Hear Moira Durbridge, Director of Safety and Risk explain how the unit deals with complaints.

1 hour, 30 minutes

Last on

Tue 8 Nov 2011 17:00

Broadcast

  • Tue 8 Nov 2011 17:00