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Angela Rippon, Gloria Hunniford and Julia Somerville are back tackling more holiday horrors. Today, they investigate the bargain breaks on deal websites that turned out to be very different to what was advertised. As the team meet the families who were refused a refund, they discover terms and conditions that seem stacked against them. Also, how turning to social media to call out bad customer service could cost you – one man’s 18-week wait for a reply to his complaint led him into the arms of scammers posing as legitimate customer services. And could there be good news at last for single travellers – as more firms shun the single supplement?