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PHONE-IN

Shopworkers, GP surgeries and call centres have all reported an alarming rise in abusive behaviour directed toward them.
Latest Institute of Customer Service data suggests the number of shop workers who faced abusive customers has risen 25% since February this year.
As well as that, new research from the University of Aberdeen found rudeness towards vets is linked to increased levels of anxiety and depression and may be causing vets to rethink their careers.
In April we reported three out of four Scots GPs were facing increased patient abuse.

Stephen asks – have we become more rude since the pandemic?

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