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When customer service lets you down, consumer champions Julia Somerville, Angela Rippon and Gloria Hunniford step in to take on the challenge. Today, Gloria hears about damage caused by delivery drivers that has left homeowners with broken walls and big bills after the vehicles involved simply drove off. Also, the innocent victims caught up in a shocking new wave of identity fraud that has swept the country during the pandemic, and how they have struggled to get the help they desperately need from the authorities involved. And the big-name company whose customer service has left many of you at your wits’ end.