25/04/2015
Linda McAuley champions the cause of consumers in Northern Ireland, helping them solve their problems, make the right choices and avoid the pitfalls.
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ON YOUR BEHALF INFORMATION SHEET 25/04/2015
BELFAST CONSUMER ADVICE CENTRE
The Belfast Consumer Advice Centre provides free specialist advice to consumers and traders in Belfast on issues like:听 Faulty goods, substandard service, shopping, home maintenance and repairs, consumer credit purchases, holidays and other consumer goods and services.
For a face to face chat call into:
Cecil Ward Building, 4-10 Linenhall Street, Belfast, BT2 8BP
Call: 028 9032 8260 or email: consumeradvice@belfastcity.gov.uk
And you don't have to live in the Belfast area, if you bought your goods in Belfast and there's a problem the Belfast Consumer Advice Centre is there to help.
听CONSUMERLINE
Consumerline is a telephone advice line which can offer you clear, practical advice should you have a problem or a disagreement with a trader.
Call: 0300 123 62 62 or email: tss@detini.gov.uk
Website:
CITIZENS ADVICE
Citizens Advice provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. If they can't help you they will direct you to the people that can.
To contact them within the Belfast area call: 0300 1 233 233.听
If you live outside Belfast, each office has its own number, and you can find them on the CABNI website, in the Phonebook or through Directory Enquiries.
Website:
TAX HELP FOR OLDER PEOPLE
Tax Help for Older People is a service from the charity Tax Volunteers providing free, independent and expert help and advice for older people on lower incomes who cannot afford to pay for professional tax advice.
Call: 0845 6013321 or email: taxvol@taxvol.org.uk
Website:
ADVICE NI
Advice NI can help with tax and benefits, debt, housing, employability, consumer rights and older people's issues.听 They have a number of freephone helplines:
Tax and Benefits Issues:听 0800 988 2377
Debt Problems: 0800 917 4607
Business Debt Issues: 0800 083 8018
Or you can text ACTION to 81025 and they'll ring you back.
Website: or
HOUSING RIGHTS SERVICE
Housing Rights Service exists to help people who are in housing need in Northern Ireland.听 They offer advice on homelessness, social tenancies, renting privately, Housing Executive or housing association rent arrears, mortgage debt and repossession advice.听 Plus representation at court, and helping people in custody.听
To speak to an adviser call: 028 9024 5640
Or call in: 4th Floor Middleton Building, 10 - 12 High Street, Belfast, BT1 2BA
Website:
STEP CHANGE
Step Change Debt Charity are experts in managing problem debt from what to expect when you can't afford to pay your debts, how to create a personal budget, or practical solutions for dealing with debt.
Call: 0800 138 1111
Website:
NI OMBUDSMAN'S OFFICE
The Ombudsman deals with two types of complaints: those about public services, and complaints about the conduct of councillors.
You can call into Progressive House, 33 Wellington Place, Belfast, BT1 6HN between 9.30am & 4.00pm.
Or phone: 0800 34 34 24
Website:
FINANCIAL OMBUDSMAN
If you have complained to your bank, insurance company or finance firm - but are still not happy, you can contact the Financial Ombudsman.
Call: 0300 123 9123
Or email: complaint.info@financial-ombudsman.org.uk
Website:
CONSUMER COUNCIL FOR NORTHERN IRELAND
The Consumer Council can help with complaints in relation to energy, water, transport, postal services and food.
Call: 0800 121 6022
Website:
成人快手 RADIO ULSTER鈥橲 ON YOUR BEHALF
Write: 5th floor, 成人快手 Broadcasting House, Ormeau Avenue, Belfast, BT2 8HQ
Call: during the programme on Saturday between 9.45 and 10.30am on 08459 555 678, or call the listener line any time 028 9033 8314.
Email: oyb@bbc.co.uk
Broadcast
- Sat 25 Apr 2015 09:45成人快手 Radio Ulster & 成人快手 Radio Foyle
Podcast
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On Your Behalf
Anna Curran champions the cause of consumers in Northern Ireland.