成人快手

Consumer Rights:

It’s important to know your rights when it comes to keeping home appliances in top condition. Remember, the onus lies on the retailer you purchased your machine from to fix a fault, as the customer, it is not your responsibility to reach out to the manufacturer.

Under the Consumer Rights Act all products, including digital content, must meet three criteria:

• be of satisfactory quality
• be fit for purpose
• be as described

The Consumer Rights Act gives you the legal right to get a refund or get a repair, depending on how long you’ve owned it:

• 0-30 days: Claim a full refund
• 30 days - six months: Give the retailer one opportunity to repair or replace it before claiming a refund
• Six months or longer: Give the retailer one opportunity to repair or replace it before claiming a partial refund, and the onus is on you to prove the product is faulty

You have up to six years to take a claim to the small claims court for faulty goods in England, Wales and Northern Ireland, and five years in Scotland.

A product being of “satisfactory quality” could include its durability, meaning how long it lasts.

One of Matt’s top tips is to check the website or the product information for the appliance you have / the one you want to buy. A lot of trusted retailers will include how long a product will last, for example:

Matt has owned a fridge/freezer in his house for 7 years. He then realised there was a fault with the appliance. This means that the fault appeared after the 6 year cut-off of being able to make a claim for faulty goods in a small claims court. However, because the retailer he purchased from stated that his fridge/freezer should last for 10 years, he was able to use their own rhetoric against them and have a replacement installed.

• To learn more about how the Consumer Rights Act works,

Guarantees & Warranties:

You may also have protection from a Guarantee or Warranty – both can support you but there are key differences to be aware of.

• Guarantee: These are usually free and offered by the manufacturer. They are an assurance regarding quality and lifespan, with a promise to repair or replace the product if it doesn't live up to its billing. Often, companies require you to fill out a registration card, visit a website or scan a QR code to validate the guarantee.
• Manufacturer’s Warranty: tends to offer partial cover, often only covering parts and labour.
• Extended Warranty: Commonly purchased from the retailer or a third party instead of the manufacturer. Offers limited cover.

A guarantee is considered gold standard – the rest is your decision. But no guarantee or warranty can supersede your consumer rights.

Registering an appliance:

Registering an appliance allows you as the customer to receive automatic updates if there are product recalls, or if there are potential faults that need fixing. They also offer extended support for your appliances.

• To find out more information and register,

Complaints:

• If a retailer refuses to offer repairs, replacements or a refund, and you think you are being misled, to report it to your local Trading Standards department
• Click here to find information on how to report to an ombudsman
• To find more information about making a claim to a small claims court,

If the business doesn't address your complaint to your satisfaction, there are organisations who might be able to help:

• Contact on 03454 040506 or 03454 040505 for Welsh language speakers
• Consumers in Scotland can call on 0808 164 6000
• In Northern Ireland, contact on 0300 123 6262