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Most broadband users are not getting the internet speeds they are paying for, according to Internet watchdog Ofcom. Its survey found that nearly one in five broadband customers on an eight Megabit per second (Mbps) connection actually receive less than 2Mbps. Newsbeat presenter Tulip Mazumdar asked Virgin's Asam Ahmad why speeds were slower than promised.

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You did best in the report, but still your customers aren't getting the top speeds, why is that?

As you say, you are providing the best service out of everyone according to this report, but you are still not giving people what they pay for, and what they expect?

Why advertise 10Mbps when you are only giving eight?

We've got a text from Andy in Pontypool. He says he's paying for eight Mbps but only getting three.

Is that a good enough reason - that you don't happen to live near one of these connections. Everyone pays the same don't they?

Given on average people are getting use of eight Mbps when paying for 10, are you going to change advertising to say you can get on average eight as opposed to 10?

We've got another text from Dominic. He says he pays Virgin for 8.1Mbps but he's only getting two - maximum. He says he phoned Virgin the other day and was told it was because of his area. But he doesn't live in a rural area, he lives right in the middle of Birmingham city centre?

I don't think it is that isolated because we've had quite a few people texting in with similar problems...