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Telephone
chaos - day 6 updated 03/04/04 |
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Day
6 of the Manchester phone crisis: the latest news.
Have your say
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Engineers roll out new fibre optic cable |
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- Sat
0900 BST: British Telecom (BT) says the majority of
tens of thousands of phone lines damaged recently by a fire in
Manchester are now working. >>>
- Fri
1600 BST: 成人快手s and businesses will have to wait to
find out how much compensation they will get. BT says customers
must wait until the cause of the fire is known before it can discuss
compensation. >>
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The
tunnel under the city |
Fri
0900 BST: BT say there are now fewer than 1,000 telephone
lines still cut off. BT says services should be back to normal
by Saturday.
- Thu
1330 BST: BT say they have halved the number of customers
still affected. There are still 18,000 phone lines still out of
action. >>
- Thu
1200 BST: BT engineers have once again been working
through the night in the tunnel after the fire which damaged hundreds
of fibre optic cables. It's hoped that an attempt last night to
re-route calls so they don't go via the damaged lines will have
eased the situation. BT say its one of the worst incidents they've
ever had to deal with.
- Wed
1530 BST: BT says it has repaired more than half of
the phone lines knocked out by a fire beneath Manchester city
centre on Monday. BT said it had reconnected 72,000 lines but
still had about 58,000 to repair. >>
- Wed
1330 BST: An electrical fault
is now the likely cause of the underground cable fire which knocked
out 130,000 phone lines in the North West on Monday.
- Wed
1100 BST: BT Wholesale chief executive Paul Reynolds
has paid tribute to firefighters and BT teams. Expressing
regret to everyone who has been affected by the fire, he said:
"The impact on families and businesses caused by Monday's
fire in our deep tunnel under the city centre is unprecedented."
- Kilometres
of new fibre optic cable being pushed underground to try to reconnect
the city. Each one of these can carry thousands of phone lines.
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Cash
points are closed |
Priority
being given to essential services eg doctors, hospitals, social
services. Mobile phones are being given to the most vulnerable
in society.
- Wed
0700 BST: BT say 25% of the cable capacity had been
repaired and service had been restored in areas of Glossop, Prestbury
and south of Macclesfield - with further significant improvements
expected today.
- Tue
1800 BST: BT say: "The first main cable was repaired
by 6pm on Tuesday and others are progressively coming back into
use."
- Businesses
are being affected: call centres close down, companies who use
the internet are badly hit. Many banks have been forced to close
- their security depends on phone lines.
- Some
shops cannot top up mobile phones because the normal phone lines
are down.
- Many
ATM cash machines are being closed because they are not being
re-filled with cash.
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Many shops are also running out cash. And they can't use credit
or debit card machines which are also dependent on phone lines.
- BT
say firestops in the tunnel limited damage to a 200m section but
will review fire precautions.
- Mon
1600 BST: Greater Manchester Fire Service say the fire
is not too serious but reaching it is proving problematic. He
said: "The firefighters needed breathing apparatus and were
using a lot of air up by the time they reached the fire, so we
had a high turnover of firefighters."
- Mon
0900 BST: The
tunnel is 30 metres underground running between the Rutherford
House exchange in George Street and the Dial House exchange in
Chapel St.
- Emergency
services were also affected: Greater Manchester Ambulance Service
having to contact its emergency crews by mobile phone.
- Telephone
lines have also been affected outside Manchester. Emergency calls
in Cheshire were affected as 10,000 phone lines in the east of
the county went down. Cheshire Police urge people affected to
'use mobile phones.'
Phone
lines are also down in Merseyside, Lancashire and north Derbyshire.
- Mon
0330 BST: Fire
breaks out in BT underground tunnel below the city centre. Fire
crews had to climb down 30 metres and then crawl 150 metres to
get to the fire.
Tell
us how you are coping without your phone and Internet:
Phone
chaos: have your say
What
do you want to do now?
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成人快手 Manchester website,
New Broadcasting House,
PO Box 27,
Oxford Road,
Manchester,
M60 1SJ
Telephone 0161 200 2020 E-mail manchester.online@bbc.co.uk
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成人快手
Manchester website, New Broadcasting House, PO Box 27, Oxford Road, Manchester,
M60 1SJ
Telephone 0161 200 2020 | e-mail manchester.online@bbc.co.uk |
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