http://bbc-iplayer-help.local/ en http://bbc-iplayer-help.local/questions/recent-changes-to-iplayer/changes <span>Notice something different?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>From time to time you may notice small changes to ³ÉÈË¿ìÊÖ iPlayer. This is because we’re always trying to improve by trying out new things. So we often tweak things to make it easier to find the programmes and information you’re looking for.</p> <h3>Testing, testing…</h3> <p>Sometimes the only way to tell if a change will work is to test it with real people. To do this, we randomly select one group of people who will see the change, while everyone else continues seeing the site or app as it is. We then look at what difference the change has made in terms of how many programmes people have watched, which links they clicked and so on.</p> <p>If the test goes really well, we’ll make the change to the whole site or app. If not, we’ll stick with the existing version.</p> <h3>Always listening</h3> <p>We have a pop-up survey running continuously on the ³ÉÈË¿ìÊÖ iPlayer website. It asks what people think of the service and how it could be improved. We also regularly run other types of research like interviews and user tests.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:46:29 +0000 Anonymous 4920 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/recent-changes-to-iplayer/full-screen-ios <span>How do I access full screen on iPhone or iPad?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p><span><span><span>To view programmes in full screen, simply use the '<strong>pinch and zoom</strong>' screen gesture.<br /><br /> This will allow you to adjust the view between an aspect fit and an aspect fill.<br /><br /> For further information on iPhone and iPad touchscreen gestures visit the <a href="https://support.apple.com/en-gb/guide/pages-ipad/tan72489b52/ipados">Apple support site</a>.</span></span></span></p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>17 May 2021</span> Mon, 17 May 2021 15:55:02 +0000 Anonymous 8143 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/recent-changes-to-iplayer/update-browser <span>Why am I seeing a message ‘Please update your browser’ when I try to play ³ÉÈË¿ìÊÖ video?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>We’ve recently released a new player for iPlayer on the Web platform, which all our products are moving to. The new player optimises for different screen sizes and uses the latest standards and technologies for web products.</p> <p>Your device is using the legacy player if you see either of these messages: </p> <ul><li>Please update your browser</li> <li>This is ³ÉÈË¿ìÊÖ iPlayer’s basic version</li> </ul><h3>Do I have to update my browser to continue watching programmes on iPlayer?</h3> <p>No, you will still be able to watch all programmes on iPlayer with the legacy player. However the legacy player does not have the full functionality of the new player.</p> <h3>How is the legacy player different from the new player?</h3> <p>From the end of July 2023 there will be reduced functionality in the legacy player including the removal of auto-play, no recommendations at the end of playback and the removal of specific buttons to restart live content and skip trailers.</p> <h3>What do I need to do to get the new ³ÉÈË¿ìÊÖ player?</h3> <p>1. Find out your device's operating system and browser.</p> <ul><li>What you need to do depends on the operating system on your device. (The operating system controls the device's hardware and software).</li> <li>Find this out by checking <a href="http://whatsmyos.com/">whatsmyos.com</a> through your device's internet browser (read our <a href="/editorialguidelines/guidance/feeds-and-links">external links policy</a>).</li> <li>You can find the version of your browser by selecting ‘help → about’ in your browser.</li> </ul><p><br /> 2. Based on your operating system and browser, follow these instructions:</p> <style type="text/css"> <!--/*--><![CDATA[/* ><!--*/ <!--/*--><![CDATA[/* ><!--*/ table.tableizer-table { font-size: 12px; border: 1px solid rgba(204, 204, 204, 1); font-family: Arial, Helvetica, sans-serif } .tableizer-table td { padding: 4px; margin: 3px; border: 1px solid rgba(204, 204, 204, 1) } .tableizer-table th { background-color: rgba(16, 78, 139, 1); color: rgba(255, 255, 255, 1); font-weight: bold } /*--><!]]]]><![CDATA[>*/ /*--><!]]>*/ </style><table class="tableizer-table"><thead><tr class="tableizer-firstrow"><th>Operating system</th> <th>Instructions</th> </tr></thead><tbody><tr><td>iOS pre 15.4</td> <td>If your phone or tablet has an iOS version pre 15.4, you will need to upgrade your operating system to at least 15.4 (following the vendor's guidance).</td> </tr><tr><td>Apple Mac pre-10.15</td> <td>If your device has an operating system pre 10.15, you will need to upgrade your operating system to at least 10.15 (following the vendor's guidance).</td> </tr><tr><td>Google Chrome</td> <td>If your device has a browser with a pre version 86, you will need to upgrade to at least version 86 to get the new player (following the browser vendor's guidance).</td> </tr><tr><td>Microsoft Edge</td> <td>If your device has a browser with a pre version 86, you will need to upgrade to at least version 86 to get the new player (following the browser vendor's guidance).</td> </tr><tr><td>Mozilla Firefox</td> <td>If your device has a browser with a pre version 85, you will need to upgrade to at least version 85 to get the new player (following the browser vendor's guidance).</td> </tr><tr><td>Safari</td> <td>If your device has a browser with a pre version 15.4, you will need to upgrade to at least version 15.4 to get the new player (following the browser vendor's guidance).</td> </tr></tbody></table><p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>10 August 2023</span> Thu, 10 Aug 2023 12:15:02 +0000 Anonymous 11872 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/recent-changes-to-iplayer/ipk-app-closure <span>Why have you closed the ³ÉÈË¿ìÊÖ iPlayer Kids app?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>As part of the ³ÉÈË¿ìÊÖ’s wider efforts to modernise the user experience across our digital services and apps, we've made the decision to close the ³ÉÈË¿ìÊÖ iPlayer Kids app, replacing it with <strong>Child Profiles</strong> on ³ÉÈË¿ìÊÖ iPlayer.</p> <p>Switching to Child Profiles will give kids a more consistent and streamlined service across our website and apps, so that no matter how your child is watching, they will be able to access their favourite programmes on their own ³ÉÈË¿ìÊÖ profile.</p> <p>Improving on the Kids app experience, children can now <strong>add their favourite programmes</strong> so they can access them quickly and easily, and they can <strong>continue a show</strong> from where they left off across all devices. Of course, they will still be able to <strong>download</strong> their favourite shows on the app and from the website to watch offline.</p> <p><img alt="Two screenshots from the iPlayer mobile/tablet app. The first is confirming the creation of a new Child Profile, and the second shows the iPlayer app homepage when signed in as a child" data-entity-type="file" data-entity-uuid="adb6122a-3857-4895-b466-4c73ad0f6ebd" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/pkAppClosure1.png" width="2298" height="2144" loading="lazy" /></p> <p>To find out more about the Children's Experience on ³ÉÈË¿ìÊÖ iPlayer, check our page: <strong><a href="/iplayer/help/questions/recent-changes-to-iplayer/child-experience">What is the child experience on iPlayer?</a></strong></p> <p>For help with creating a Child Profile, have a look here: <strong><a href="/iplayer/help/questions/about-the-childrens-experience/create-child-profile">How do I create a child profile on ³ÉÈË¿ìÊÖ iPlayer?</a></strong></p> <p>We hope that our youngest viewers will enjoy this new experience and benefit from the content and features now available to them.</p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>06 October 2023</span> Fri, 06 Oct 2023 10:35:02 +0000 Anonymous 12148 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/recent-changes-to-iplayer/ipd-closure <span>Why can I no longer access ³ÉÈË¿ìÊÖ iPlayer Downloads?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>We have made the difficult decision to close the ³ÉÈË¿ìÊÖ iPlayer Downloads application for PC and Mac, due to the low number of people using it and the cost required to keep it going. This does not affect downloads on the ³ÉÈË¿ìÊÖ iPlayer mobile or tablet apps, and viewers can continue to stream programmes on ³ÉÈË¿ìÊÖ iPlayer on their PCs and Macs.</p> <h3>Can I still watch programmes on my computer?</h3> <p>All of our live and on-demand programmes can be streamed on your computer by heading to the website: <a href="/iplayer">bbc.co.uk/iplayer</a>. Once you've found the programme you want to watch, just press the play button.</p> <h3>How can I still watch programmes offline?</h3> <p>You can still download your favourite programmes using the iPlayer mobile/tablet app. For more information, have a look here: <a href="/iplayer/help/questions/downloading/watching-offline">How can I watch programmes when I'm offline?</a></p> <h3>When will the app close?</h3> <ul><li>From Friday 2 February, new users were unable to download and install the ³ÉÈË¿ìÊÖ iPlayer Downloads app</li> <li>From Monday 11 March, users were no longer able to download programmes from the web. Users could still watch existing downloads until Monday 8 April.</li> <li>On Monday 8 April, the ³ÉÈË¿ìÊÖ iPlayer Downloads app closed.</li> </ul><h3>How do I uninstall ³ÉÈË¿ìÊÖ iPlayer Downloads on a computer?</h3> <p>Using a Mac? Have a look here: <a href="/iplayer/help/questions/downloading/ipd-uninstall-mac">How do I uninstall ³ÉÈË¿ìÊÖ iPlayer Downloads on a Mac?</a></p> <p>Using a PC? Check here: <a href="/iplayer/help/questions/downloading/ipd-uninstall-pc">How do I uninstall ³ÉÈË¿ìÊÖ iPlayer Downloads on a PC?</a></p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>07 February 2024</span> Wed, 07 Feb 2024 10:10:02 +0000 Anonymous 12681 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/recent-changes-to-iplayer/ios-hdmi <span>Can I connect my iOS device to my TV via HDMI?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>We know that some users would like to connect their iPhone or iPad to their TV via HDMI in order to watch iPlayer programmes on a bigger screen.</p> <p>While this may work for some, watching downloaded programmes or streams in this way isn't officially supported and so we can offer no guarantees or support if there are issues when watching via HDMI.</p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>07 May 2024</span> Tue, 07 May 2024 10:50:02 +0000 Anonymous 12964 at http://bbc-iplayer-help.local