http://bbc-iplayer-help.local/ en http://bbc-iplayer-help.local/questions/downloading/ipd-uninstall-pc <span>How do I uninstall ³ÉÈË¿ìÊÖ iPlayer Downloads on a PC?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>To completely remove ³ÉÈË¿ìÊÖ iPlayer Downloads, you'll need to uninstall the app <strong>then </strong>remove some additional folders, which we've listed below. Choose your operating system or scroll down: </p> <table border="1" cellpadding="1" cellspacing="1" style="width: 500px;"><tbody><tr><td><a href="/iplayer/help/questions/downloading/ipd-uninstall-pc#w10" title="Windows 10 Uninstalling Process"><strong>Windows 10</strong></a></td> </tr><tr><td><a href="/iplayer/help/questions/downloading/ipd-uninstall-pc#w8" title="Windows 8 Uninstalling Process"><strong>Windows 8</strong></a></td> </tr><tr><td><a href="/iplayer/help/questions/downloading/ipd-uninstall-pc#w7" title="Windows 7 Uninstalling Process"><strong>Windows 7 (and Vista)</strong></a></td> </tr></tbody></table><p><a name="w10" id="w10"></a></p> <h2><br /><strong>Windows 10</strong></h2> <ol><li>Click the Windows <strong>Start</strong> button</li> <li>Choose <strong>Settings</strong></li> <li>Navigate to <strong>Apps & Features</strong></li> <li>Find the app for <strong>³ÉÈË¿ìÊÖ iPlayer Downloads</strong> (version 1.x) or <strong>³ÉÈË¿ìÊÖiPlayerDownloads</strong> (version 2.x)</li> <li>Confirm by selecting the <strong>Uninstall</strong> option</li> </ol><h3><br /> There are some additional steps if you're uninstalling version 2 (e.g. <strong>v2</strong>.5.2):</h3> <p>To check what version you have, click on Settings in the app. The version number will be displayed at the top left of the Settings page.<strong> </strong></p> <p>You'll need to uninstall these folders to remove all elements of the app. Click on <strong>Start</strong>, then <strong>Computer</strong>, then select the folders below (from left to right). When you get to the ³ÉÈË¿ìÊÖ iPlayer Downloads folder, right click and delete it:  </p> <ul><li>C: > Users > [username] > Videos > <strong>³ÉÈË¿ìÊÖ iPlayer Downloads</strong></li> <li>C: > Users > [username] > AppData > Local ><strong> bbciplayerdownloads</strong></li> <li>C: > Users > [username] > AppData > Roaming > <strong>³ÉÈË¿ìÊÖiPlayerDownloads</strong></li> </ul><p>These pages might also help (the ³ÉÈË¿ìÊÖ is not responsible for the content of external sites):</p> <ul><li><a href="https://m.wikihow.com/Uninstall-Programs-in-Windows-10" title="How to Uninstall Programs in Windows 10"><strong>wikiHow: How to uninstall programs in Windows 10</strong></a></li> <li>Can't find the AppData folder? <strong><a href="https://www.howtogeek.com/318177/what-is-the-appdata-folder-in-windows/" title="How-To Geek: What is the AppData Folder in Windows?">What is the AppData Folder in Windows?</a></strong></li> </ul><p><a name="w8" id="w8"></a></p> <h2><br /><strong>Windows 8</strong></h2> <ol><li>Right-click in the screen's bottom left corner and choose the <strong>Control Panel</strong> from the pop-up menu</li> <li>Choose <strong>Uninstall a Program</strong> from the Programs category</li> <li>Search for <strong>³ÉÈË¿ìÊÖ iPlayer Downloads</strong> (version 1.x) or <strong>³ÉÈË¿ìÊÖiPlayerDownloads</strong> (version 2.x) and click <strong>Uninstall</strong></li> </ol><h3><br /> There are some additional steps if you're uninstalling version 2 (e.g. <strong>v2</strong>.5.2):</h3> <p>To check what version you have, click on Settings in the app. The version number will be displayed at the top left of the Settings page. </p> <p>You'll need to uninstall the following folders to remove all elements of the app. Click on <strong>Start</strong>, then <strong>Computer</strong>, then select the folders below (from left to right). When you get to the ³ÉÈË¿ìÊÖ iPlayer Downloads folder, right click and delete it:  </p> <ul><li>C: > Users > [username] > Videos > <strong>³ÉÈË¿ìÊÖ iPlayer Downloads</strong></li> <li>C: > Users > [username] > AppData > Local ><strong> bbciplayerdownloads</strong></li> <li>C: > Users > [username] > AppData > Roaming > <strong>³ÉÈË¿ìÊÖiPlayerDownloads</strong></li> </ul><p>These pages might also help (the ³ÉÈË¿ìÊÖ is not responsible for the content of external sites):</p> <ul><li><a href="https://m.wikihow.com/Uninstall-a-Program-in-Windows-8" title="How to Uninstall a Program in Windows 8"><strong>wikiHow: How to uninstall a program in Windows 8</strong></a></li> <li>Can't find the AppData folder? <strong><a href="https://www.howtogeek.com/318177/what-is-the-appdata-folder-in-windows/" title="How-To Geek: What is the AppData Folder in Windows?">What is the AppData Folder in Windows?</a></strong></li> </ul><p><a name="w7" id="w7"></a></p> <h2><br /><strong>Windows 7 (and Windows Vista for version 1)</strong></h2> <ol><li>Go to <strong>Control Panel</strong></li> <li>Click on <strong>Programs</strong> or <strong>Programs and Features</strong></li> <li>Search for ³ÉÈË¿ìÊÖ iPlayer Downloads (version 1.x) or ³ÉÈË¿ìÊÖiPlayerDownloads (version 2.x) and click <strong>Uninstall/Remove</strong></li> </ol><h3><br /> There are some additional steps if you're uninstalling version 2 (e.g. <strong>v2</strong>.5.2):</h3> <p>To check what version you have, click on Settings in the app. The version number will be displayed at the top left of the Settings page. </p> <p>You'll need to uninstall the following folders to remove all elements of the app. Click on <strong>Start</strong>, then <strong>Computer</strong>, then select the folders below (from left to right). When you get to the ³ÉÈË¿ìÊÖ iPlayer Downloads folder, right click and delete it:  </p> <ul><li>C: > Users > [username] > Videos > <strong>³ÉÈË¿ìÊÖ iPlayer Downloads</strong></li> <li>C: > Users > [username] > AppData > Local ><strong> bbciplayerdownloads</strong></li> <li>C: > Users > [username] > AppData > Roaming > <strong>³ÉÈË¿ìÊÖiPlayerDownloads</strong></li> </ul><p>These pages might also help (the ³ÉÈË¿ìÊÖ is not responsible for the content of external sites):</p> <ul><li><strong><a href="https://www.wikihow.com/Remove-Programs-%28Windows-7%29" title="wikiHow: How to remove programs (Windows 7)">wikiHow: How to remove programs for Windows 7</a></strong></li> <li>Can't find the AppData folder? <strong><a href="https://www.howtogeek.com/318177/what-is-the-appdata-folder-in-windows/" title="How-To Geek: What is the AppData Folder in Windows?">What is the AppData Folder in Windows?</a></strong><br />  </li> </ul><hr /><p>Looking for instructions on how to uninstall ³ÉÈË¿ìÊÖ iPlayer Downloads from a Mac? See: <a href="/iplayer/help/questions/downloading/ipd-uninstall-mac" title="How to uninstall ³ÉÈË¿ìÊÖ iPlayer Downloads on Mac"><strong>How do I uninstall ³ÉÈË¿ìÊÖ iPlayer Downloads on a Mac?</strong></a></p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:42:28 +0000 Anonymous 4684 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/downloading/dl-mobile-tablet-space <span>How much space do downloads take up on a mobile or tablet?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>³ÉÈË¿ìÊÖ iPlayer offers downloads in Standard and High Quality. High Quality downloads are larger and take longer to download.</p> <h3>As a guide, file sizes are:</h3> <p><strong>High Quality (encoded at 1500kbps):</strong></p> <ul><li>30-minute programme: 315MB</li> <li>60-minute programme: 630MB</li> </ul><p><strong>Standard Quality (encoded at 800kbps):</strong></p> <ul><li>30-minute programme: 160MB</li> <li>60-minute programme: 320MB</li> </ul><p>Standard Quality is the default setting for downloads on mobile devices. You can switch between Standard and High Quality downloads in <strong>Settings </strong>on the ³ÉÈË¿ìÊÖ iPlayer app. </p> <h3>Run out of storage space on your device?</h3> <p>To free up space you can either delete downloaded programmes in the Downloads section of the ³ÉÈË¿ìÊÖ iPlayer app, or you can delete apps and files elsewhere on your device, perhaps old apps that are no longer used, or files that are backed up elsewhere.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:42:28 +0000 Anonymous 4688 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/downloading/dl-mobile-data <span>Can I download programmes using my mobile data?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Yes, you can. Click on the settings cog in the app, then make sure the <strong>Download over mobile networks </strong>toggle is switched on. Downloading via mobile data will be switched off by default. If you can't see this option, make sure the app is up to date.</p> <p><img alt="Two screenshots of the ³ÉÈË¿ìÊÖ iPlayer mobile app. The first is of the homepage with the Settings cog highlighted on the top right. The second is of the Settings menu with the mobile data option highlighted" data-entity-type="file" data-entity-uuid="2eba78c5-20cf-46a5-9cc7-701c11c4cfe8" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/DLMobileData_0.png" width="2241" height="2204" loading="lazy" /></p> <p>Downloaded programmes are available for the same amount of time as they are on the app. After the expiry, they will no longer be available. For more information, have a look here: <a href="/iplayer/help/questions/programme-availability/dl-availability">How long am I able to watch a programme once it's been downloaded?</a></p> <hr /><p>³ÉÈË¿ìÊÖ iPlayer is a free service, but your mobile operator may charge for the data you use on their network. If you’re unsure how much mobile data costs or what your data allowance is, please <strong>contact your mobile network operator</strong>. </p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:43:36 +0000 Anonymous 4737 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/downloading/external-device-storage <span>Can I store programmes on an external device?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Unfortunately not. You can only download programmes to the <strong>internal storage</strong> of your phone or tablet and not to external storage devices such as an SD card, USB device, or disc.</p> <p>Our obligations to rights holders state that a downloaded programme can only be played on the device it was downloaded on.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:44:09 +0000 Anonymous 4781 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/downloading/ipd-uninstall-mac <span>How do I uninstall ³ÉÈË¿ìÊÖ iPlayer Downloads on a Mac?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>To completely remove ³ÉÈË¿ìÊÖ iPlayer Downloads, you'll need to uninstall the app then remove some additional folders, which we've listed below. </p> <h3><br /> First, remove the application</h3> <ol><li>Go to <strong>Applications</strong></li> <li>Ctrl + click <strong>³ÉÈË¿ìÊÖ iPlayer Downloads</strong></li> <li>Select <strong>Move to trash</strong></li> </ol><h3><br /> Then, remove the ³ÉÈË¿ìÊÖ iPlayer Downloads folder</h3> <p>This is located in the Movies folder. The full path location is <strong>User</strong> > <strong>USER-NAME</strong> > <strong>Movies</strong> > <strong>"³ÉÈË¿ìÊÖ iPlayer Downloads"</strong></p> <ol><li>Go to your folders</li> <li>Select the <strong>User</strong> folder</li> <li>Select your user name</li> <li>Select the <strong>Movies</strong> folder</li> <li>Click on the <strong>Preferences</strong> folder</li> <li>Delete <strong>³ÉÈË¿ìÊÖ iPlayer Downloads</strong></li> </ol><h3><br /> Uninstalling version 1.x (e.g. v1.14.2*)?</h3> <p>There are a couple of other folders called ³ÉÈË¿ìÊÖiPlayerDownloads that need to be deleted at the following locations, using the same method as above: </p> <ul><li>User > USER-NAME > Library > Preference > <strong>³ÉÈË¿ìÊÖiPlayerDownloads</strong></li> <li>User > USER-NAME > Library > Application Support > Adobe > AIR > ELS > <strong>³ÉÈË¿ìÊÖiPlayerDownloads</strong></li> </ul><p> If you can’t see the Library folder:</p> <ol><li>Open the<strong> Finder</strong></li> <li>Choose <strong>Go</strong> from the menu bar</li> <li>Choose <strong>Go to Folder</strong> (or Shift + Cmd + G)</li> <li>Type <strong>~/Library</strong> into the text box and click <strong>Go</strong></li> </ol><p>To check what version you have installed:</p> <ol><li>Open the Downloads application</li> <li>Click on Settings at the top right of the screen</li> <li>The app version will be displayed at the top left of the Settings screen, e.g. ³ÉÈË¿ìÊÖ iPlayer Downloads v2.2.0 <br />  </li> </ol><p><img alt="Image of the iPlayer Downloads application Settings. The version number is highlighted on the top of the menu" data-entity-type="file" data-entity-uuid="bd307f46-5b45-4801-9ecd-5a2fed9149ca" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/iPDUninstallMac1.png" width="1526" height="858" loading="lazy" /></p> <p>This wikiHow page might help (the ³ÉÈË¿ìÊÖ is not responsible for the content of external sites): <a href="https://m.wikihow.com/Uninstall-Programs-on-Mac-Computers" title="How to Uninstall Programs on Mac Computers"><strong>wikiHow: How to uninstall programs on Mac computers</strong></a><br />  </p> <hr /><p>Looking for instructions on how to uninstall ³ÉÈË¿ìÊÖ iPlayer Downloads from a Windows PC? See: <a href="/iplayer/help/questions/downloading/ipd-uninstall-pc" title="How to uninstall ³ÉÈË¿ìÊÖ iPlayer Downloads on a PC"><strong>How do I uninstall ³ÉÈË¿ìÊÖ iPlayer Downloads on a PC?</strong></a></p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:45:00 +0000 Anonymous 4836 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/downloading/dl-mobile-tablet-copy <span>Why can't I copy downloads on the mobile/tablet app?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Downloads are saved on the ³ÉÈË¿ìÊÖ iPlayer app on the specific device you download them on, so they can’t be transferred to other devices.</p> <p>If you change over to a new device, you won’t be able to copy your downloaded programmes. However, they will still be available to watch on your old device until their expiry date, or you can download them again on your new device.</p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:45:00 +0000 Anonymous 4840 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/downloading/dl-mobile-tablet-delete <span>How do I delete downloads on a mobile or tablet?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><h3>To delete a fully downloaded programme:</h3> <ol start="1" type="1"><li>Open the ³ÉÈË¿ìÊÖ iPlayer app and select who's watching</li> <li>Tap on <strong>Downloads</strong></li> </ol><p><strong>​​​​​​​</strong>To delete a download, use the 'edit' button (pencil icon) at the top of the screen, or simply swipe left on the download you would like to remove. If you'd like to remove all downloads in a series, you can delete multiple episodes on the main Downloads menu.</p> <p>To delete individual episodes from a series, tap on the series and either tap the pencil icon and select the individual episodes you'd like to delete, or swipe left on the episode then tap on the bin icon.</p> <p><img alt="Three images from the ³ÉÈË¿ìÊÖ iPlayer mobile app. The first shows the download screen with the 'edit' button highlighted with episodes selected ready for deletion. The second shows an episode being deleted by swiping left, and the third shows the confirmation of deletion screen." data-entity-type="file" data-entity-uuid="d93059c3-a960-4900-bf5c-508cd8e14204" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/DLDelete.png" width="3414" height="2256" loading="lazy" /></p> <h3>To delete programmes from the queue:</h3> <ol start="1" type="1"><li>Open the ³ÉÈË¿ìÊÖ iPlayer app and select who's watching</li> <li>Tap <strong>Downloads</strong></li> <li>Programmes that are currently downloading will have a circle with an 'x' in the middle. Tap this to cancel the download.</li> <li>Confirm that you would like to delete the download.</li> </ol><p>If you experience problems with ³ÉÈË¿ìÊÖ iPlayer, uninstall and reinstall the app. <strong>Be careful to note that this will, unfortunately, mean you’ll lose all the programmes you’ve downloaded.</strong></p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:45:00 +0000 Anonymous 4842 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/downloading/watching-offline <span>How can I watch programmes when I'm offline?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Download programmes from ³ÉÈË¿ìÊÖ iPlayer to watch anywhere, whether you're at home or on the go. So even if you're miles from WiFi, or your broadband's buffering, you can still enjoy your favourite shows.</p> <h3>On a computer or laptop</h3> <p>We have now closed the Desktop Downloads App. Find out more here: <a href="/iplayer/help/questions/recent-changes-to-iplayer/ipd-closure"><strong>Why can I no longer access ³ÉÈË¿ìÊÖ iPlayer Downloads?</strong></a></p> <p>All of our live and on-demand programmes can be streamed on your computer by heading to the website: <a href="/iplayer">bbc.co.uk/iplayer</a>. Once you've found the programme you want to watch, just press the play button. This does require you to be connected to the internet.</p> <p>You can also still download your favourite programmes on your mobile device, and add programmes to your Watchlist to return later.</p> <h3>On a mobile or tablet</h3> <p>On compatible mobiles and tablets, you can download programmes using the ³ÉÈË¿ìÊÖ iPlayer app. Just tap <strong>Download</strong> underneath the episode you want to download. Have a look at the following page for advice on downloading programmes on your mobile or tablet: <a href="/iplayer/help/questions/downloading/dl-mobile-tablet"><strong>How do I download programmes on a mobile or tablet?</strong></a></p> <h3>How long can I keep programmes I've downloaded? </h3> <p>Downloaded programmes are available for the same amount of time as they are on the ³ÉÈË¿ìÊÖ iPlayer website or app. If a programme is available for 30 days, you'll have until the end of that same 30-day period to watch the download.<strong> </strong></p> <p>At the end of that availability period, downloaded programmes will be deleted, so keep an eye on the expiry date of each programme you download to make sure you don't miss out!</p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>03 October 2019</span> Thu, 03 Oct 2019 13:47:06 +0000 Anonymous 4955 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/downloading/dl-mobile-tablet <span>How do I download programmes on a mobile or tablet?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>You need the ³ÉÈË¿ìÊÖ iPlayer app to download programmes. Find out if the ³ÉÈË¿ìÊÖ iPlayer app is available on your device in the following page: <a href="/iplayer/help/questions/supported-devices/use-mobile-tablet"><strong>Can I use ³ÉÈË¿ìÊÖ iPlayer on my mobile or tablet?</strong></a> </p> <ol><li>Find the episode you want to download. </li> <li>Tap 'Download' underneath the programme description.* </li> <li>Tap on 'Downloads' along the bottom menu<strong> </strong>to access and see the progress of your downloads</li> </ol><p><img alt="Three images from the iPlayer mobile app. The first shows a programme with the download option highlighted. The second shows the download menu with the downloading show progress highlighted. The third shows the download in progress with the progress/cancel button highloghted" data-entity-type="file" data-entity-uuid="07331086-a267-4d9b-816a-e55d3c4271a9" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/DLMobileTablet_1.png" width="3324" height="2208" loading="lazy" /></p> <hr /><p>*Not all programmes are available to download. If you're unable to select the 'Download' button, it means that programme or episode can't be downloaded. For more information on why this could be, have a look here: <a href="/iplayer/help/questions/programme-availability/dl-not-available">Why aren't all programmes available to download?</a></p> <hr /><p>To delete a download, use the 'edit' button (pencil icon) at the top of the screen, or simply swipe left on the download you would like to remove. If you'd like to remove all downloads in a series, you can delete multiple episodes on the main Downloads menu.</p> <p>To delete individual episodes from a series, tap on the series and either tap the pencil icon and select the individual episodes you'd like to delete, or swipe left on the episode then tap on the bin icon.</p> <p><img alt="Three images from the iPlayer app. The first shows the download menu with the bin icon highlighted. The second shows the bin icon when the programme is swiped to delete. The third shows the deletion confirmation screen. " data-entity-type="file" data-entity-uuid="b27abdfb-ce90-44b0-8d09-c772cd5b1466" src="http://bbc-iplayer-help.local/sites/default/files/inline-images/DLMobileTablet2_0.png" width="3307" height="2237" loading="lazy" /></p> <h3>Downloads stuck in the queue?</h3> <p>Check your internet connection. If you're trying to download via mobile data, go to Settings (cog icon on the top right of the homepage) and make sure the 'Download over mobile networks' toggle is switched on.</p> <h3>Frequently asked questions</h3> <ul><li><strong>Can I download over my mobile network? </strong><br /> Yes, you can. Tap 'Settings' and then make sure 'Download over mobile networks' is switched on. If you can't see this option, make sure the app is up to date. <br />  </li> <li><strong>Can I download a whole series at once?</strong><br /> No, episodes of a programme can be downloaded individually.<br />  </li> <li><strong>Can I download programmes when I'm outside the UK?</strong><br /> No, but if you download programmes in the UK before you leave, they should play when you're overseas. Please note that if the app updates itself after you've downloaded programmes, you need to open the app before you leave the UK, otherwise downloads may not play for you when you're away. <br />  </li> <li><strong>Can I change what order my programmes download in? </strong><br /> Programmes will download one at a time in the order they're added to the queue. If you're using iOS, you can change the order of your downloads in the queue by selecting the Edit option and dragging the programmes into your preferred order. Tap Done to save your changes. <br />  </li> <li><strong>How long will it take to download a programme? </strong><br /> Download time depends on the speed of the connection and the size of the programme. As a very rough guide, it shouldn't take more than 10-15 minutes to download a 30-minute programme. <br />  </li> <li><strong>Can I change the video quality of my downloads? </strong><br /> Yes, you can choose to download programmes in Standard Quality or Higher Quality. Standard Quality programmes are produced at 800kbps and Higher Quality programmes are produced at 1500kbps. <br /><br /> To toggle between Standard Quality and Higher Quality for downloads, tap <strong>Settings </strong>and then toggle the <strong>Higher Quality Downloads</strong> option. This setting will only apply to new programmes that you add to the queue.</li> </ul></div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>16 April 2020</span> Thu, 16 Apr 2020 09:40:02 +0000 Anonymous 6655 at http://bbc-iplayer-help.local http://bbc-iplayer-help.local/questions/downloading/dl-mobile-tablet-requirements <span>Can I download programmes on my mobile or tablet?</span> <div class="field field--name-body field--type-text-with-summary field--label-hidden field__item"><p>Yes, if you're using the ³ÉÈË¿ìÊÖ iPlayer app. Find out if your device is compatible with the ³ÉÈË¿ìÊÖ iPlayer app by checking the <a href="/iplayer/help/questions/supported-devices/use-mobile-tablet" title="Can I use ³ÉÈË¿ìÊÖ iPlayer on my mobile FAQ"><strong>Can I use ³ÉÈË¿ìÊÖ iPlayer on my mobile or tablet?</strong></a> page. It's not possible to download programmes from the ³ÉÈË¿ìÊÖ iPlayer website on a mobile or tablet.</p> <p>Open the ³ÉÈË¿ìÊÖ iPlayer app and tap <strong>Download </strong>on the programme you want to download. The programme will be added to your download queue and will download automatically when you're connected to the internet. </p> <h3>Can I download programmes via mobile network on my phone?</h3> <p>Yes, you can. Click on the settings cog in the app, then make sure the <strong>Download over mobile networks</strong> toggle is switched on. If you can't see this option, make sure the app is up to date.</p> <p>Downloading via mobile network will be switched off by default, but you can switch it on through the app's settings menu.<br />  </p> <h3>Can I download programmes when I’m outside the UK?</h3> <p>No. But if you download programmes in the UK before you leave they should play when you’re overseas. Please note that if the app updates itself after you’ve downloaded programmes, you need to open the app before you leave the UK, otherwise downloads may not play overseas.</p> <p> </p> </div> <span><span lang="" typeof="schema:Person" property="schema:name" datatype="" xml:lang="">Anonymous (not verified)</span></span> <span>05 October 2023</span> Thu, 05 Oct 2023 16:10:02 +0000 Anonymous 12137 at http://bbc-iplayer-help.local