How do I clear the cache (browsing data or temporary internet files)?

Your browser saves information from websites to help them load more quickly next time you visit them and to remember any settings you set. This is known as aÌýcache.ÌýIf you’re experiencing problems with a ³ÉÈË¿ìÊÖ website, try signing out of your account andÌýclearing theÌýcache. Here's how:

Windows

Google Chrome

  1. Sign out of your ³ÉÈË¿ìÊÖ account (click on your account name and select Sign outÌýthen Continue)
  2. Click the Chrome menuÌýbuttonÌýon the browser toolbar (three vertical dots) and select Clear browsing data
  3. Use the menu at the top to select the amount of data that you want to delete; select beginning of time to delete everything
  4. Select the tickboxes for the types of information that you want to remove
  5. Click Clear browsing data

Firefox

  1. Sign out of your ³ÉÈË¿ìÊÖ account (click on your account name and select Sign outÌýthen Continue)
  2. Click on the Menu button (three horizontal lines on the top right), then selectÌýSettings
  3. From the menu choices on the left, select Privacy & Security
  4. In the Cookies and Site Data section, click Clear Data
  5. Select Cached Web Content
  6. Click Clear

Edge

  1. Sign out of your ³ÉÈË¿ìÊÖ account (click on your account name and select Sign outÌýthen Continue)
  2. Click on the Menu button (three dots on the top right), then selectÌýSettings
  3. ChooseÌýPrivacy, search, and servicesÌýfrom the left-hand menu
  4. UnderÌýClear browsing dataÌýselectÌýChoose what to clear
  5. Choose a time range to remove.ÌýAll timeÌýwill clear all of your browser cache.Ìý
  6. TickÌýCookies and other site data
  7. Click Clear now

Ìý

Apple Macintosh

Safari

  1. Sign out of your ³ÉÈË¿ìÊÖ account (click on your account name and select Sign outÌýthen Continue)
  2. In the Safari menu, select Clear History and Website Data

Firefox

  1. Sign out of your ³ÉÈË¿ìÊÖ account (click on your account name and select Sign outÌýthen Continue)
  2. In the Firefox menu, go to Tools and select Clear Private Data
  3. Ensure the Cache box is ticked
  4. Click Clear Private Data Now

Google Chrome

  1. Sign out of your ³ÉÈË¿ìÊÖ account (click on your account name and select Sign outÌýthen Continue)
  2. In the Chrome menu, select Clear Browsing Data
  3. Select the checkboxes for the types of information you wish to remove
  4. Use the Clear data from this period menu to select the amount of data you want to delete
  5. Click Clear Browsing Data

Ìý

iPad or iPhone

Safari

  1. Sign out of your ³ÉÈË¿ìÊÖ account (click on your account name and select Sign outÌýthen Continue)
  2. Open the Settings app on your iPad or iPhone
  3. Scroll down the list of options on the left and tap on Safari
  4. On the right, chooseÌýClear History and Website Data

³ÉÈË¿ìÊÖ iPlayer app

  1. Sign out of your ³ÉÈË¿ìÊÖ account (tap on your account name and select "SignÌýout" then "Continue")
  2. Delete and reinstall the app. Please bear in mind that this will remove any programmes you have downloaded. When you reinstall, you will need to download these again
    Ìý

Android phone or tablet

Internet browser

How to clear the cache on your Android device's internet browser will depend on the browser your device uses. For information on how to clear the browser cache on most Android devices, . The ³ÉÈË¿ìÊÖ is not responsible for the content on external sites.Ìý

³ÉÈË¿ìÊÖ iPlayer app

  1. Long-press on the ³ÉÈË¿ìÊÖ iPlayer app then selectÌýApp info
  2. UnderÌýStorage and cache,ÌýchooseÌýClear cache

If you continue to have problems after clearing the cache, try clearing the storage. There are two ways to do this.Ìý

  1. Long-press on the ³ÉÈË¿ìÊÖ iPlayer app then selectÌýApp info
  2. UnderÌýStorage and cache, chooseÌýClear storage*

​​You can also delete and reinstall the app*Ìý

*Please bear in mind that this will remove any programmes you have downloaded. When you reinstall, you will need to download these again

The ³ÉÈË¿ìÊÖ is not responsible for the content of non-³ÉÈË¿ìÊÖ websites.