Dyslexic man sues bank
I often think I'd like to start a new series of posts on this weblog, called Suewatch, detailing all those fascinating - and some of them really are fascinating - cases in which disabled people sue businesses, organisations and employers for so many varied reasons.
Like this latest one, for instance: Robert Neil, a dyslexic man from East Anglia, is because he says he has racked up thousands of pounds worth of bank charges, got himself a bad credit rating and suffered stress because he cannot understand his bank statements. He claims that both Barclays and the Royal Bank of Scotland are in breach of the Disability Discrimination Act 1995 because they did not take into account his difficulties in comprehending written words and figures, nor did they offer him alternative ways in which to access this information. The case is believed to be the first of its kind in the UK.
Mr Neil's suggestion for how banks should serve customers with dyslexia is as follows: "What we need is for people like me to be able to go into banks, say you've got dyslexia, and be taken into a separate room where they can verbally explain to you about loans and bank statements. What you get now is 'read this' and you're handed a leaflet even though they know you're dyslexic and you cannot read". Meanwhile, in response to the case, the Royal Bank of Scotland has pointed out that it offers statements in alternative formats such as audio tapes, large print or Braille, while Barclays has defended itself by saying that it has a dedicated Disability Issues Unit which oversees procedures in all such matters.
But what do you reckon? Has Mr Neil got a case?