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An exclamation mark shows shock or surprise. It lets a reader know that they should add emphasis to a sentence.

With exclamation marks, ‘less is more’ is a useful approach. They become more effective the less they are used. As a rule of thumb, aim for no more than two exclamation marks in a single piece of writing.

A question mark is used to show that a direct question has been asked. Be careful not to use a question mark to indicate an indirect question. For example:

Direct: ‘What time is it?’

Indirect: ‘The man asked me if I knew the time.’

You only ever need one exclamation mark or question mark at the end of a sentence. Avoid putting more than one, for example:

‘That’s it?!?!?!?!’ he screamed. ‘Don’t you think I’ve had enough????!!!!!!!!!’

Instead:

‘That’s it!’ he screamed. ‘Don’t you think I’ve had enough?’