Management and administration
The Management and Administration of hospitality outlets is crucial to the efficient running of the business. The roles within these departments require a certain set of skills.
Management
| Job Role | Role and responsibilities | |
| Hotel manager | In charge of the day-to-day running of the business, and is responsible for making a profit and organising every department. | Ensures efficient running of the hotel by handling major complaints, recruiting new staff and organising meetings to discuss any issues. |
| Assistant manager | Responsible to the manager and may have work delegated to them by the manager. | Will be in charge if the manager is absent. |
| Job Role |
| Role and responsibilities |
| Hotel manager |
| In charge of the day-to-day running of the business, and is responsible for making a profit and organising every department. |
| Ensures efficient running of the hotel by handling major complaints, recruiting new staff and organising meetings to discuss any issues. |
| Assistant manager |
| Responsible to the manager and may have work delegated to them by the manager. |
| Will be in charge if the manager is absent. |
Associated skills and qualities
- Competent IT skills to monitor and assess productivity and staff performance
- Excellent decision-making skills to ensure the efficient running of the hotel
- Good communication skills so staff clearly know their roles and responsibilities
- Confident in your abilities, experience and decisions to inspire confidence
- Organisational skills to manage personal workload, oversee the work of employees and attend meetings
Administration
| Job Role | Role and responsibilities | ||
| Marketing manager | Creates and delivers a marketing strategy to promote sales within the business. | Produces financial reports and forecast possible profit margins and manages the sales team, providing relevant training and guidance. | Works closely with the other management teams to communicate information effectively to deliver successful events. |
| Conference and banqueting manager | Organises and runs all conference and banqueting events and ensures that the event runs smoothly, dealing with any problems or last minute changes. | Plans each event to meet customer requirements and liaises with other staff, such as food preparation or front of house. | |
| Events manager | Organises events like weddings, charity balls and other celebrations. Help and ideas are provided to the customer including venue, music, food and design for table settings, furniture, lights and settings. |
| Job Role |
| Role and responsibilities |
| Marketing manager |
| Creates and delivers a marketing strategy to promote sales within the business. |
| Produces financial reports and forecast possible profit margins and manages the sales team, providing relevant training and guidance. |
| Works closely with the other management teams to communicate information effectively to deliver successful events. |
| Conference and banqueting manager |
| Organises and runs all conference and banqueting events and ensures that the event runs smoothly, dealing with any problems or last minute changes. |
| Plans each event to meet customer requirements and liaises with other staff, such as food preparation or front of house. |
| Events manager |
| Organises events like weddings, charity balls and other celebrations. Help and ideas are provided to the customer including venue, music, food and design for table settings, furniture, lights and settings. |
Associated skills and qualities
- Ability to motivate and manage a team so that all employees have a clear understanding of the marketing strategy which will encourage sales
- Excellent interpersonal skills to help develop relationships with employees and customers
- Good customer service skills to ensure that customers needs are met and they are satisfied with their experience
- Excellent organisational and administrative skills to ensure guests needs have been accurately recorded and met
- Leadership skills and the ability to delegate to other members of staff to ensure all tasks are completed
- Good time management to multitask and prioritise tasks so that they are completed efficiently